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Baseline Fitness · 4 months ago

Gym Customer Service Rep

Marshfield, WI, USA

Full-time, Part-time

Onsite

New Grad, Entry Level

Baseline Fitness is a company focused on providing a positive member experience, and they are seeking a Gym Customer Service Rep. The role involves greeting potential members, handling front desk tasks, facilitating member services, and maintaining the cleanliness of the club.

FitnessWellness

Responsibilities

Greet/meet potential members, providing a great customer experience

Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account

Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed

Help maintain the neatness/cleanliness of the club

Qualification

Customer ServiceBasic Computer ProficiencyProblem SolvingDiplomacyListening

Required

Strong customer service skills

Basic computer proficiency

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time

Preferred

Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs

Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language