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Tavus · 4 months ago

Customer Engineer

San Francisco

Full-time

Hybrid

Mid Level

Tavus is a research lab pioneering human computing with a focus on building AI Humans for meaningful interactions between people and machines. The Customer Engineer will work hands-on with customers to debug integrations and enhance the core platform, ensuring a smooth experience for developers and creators.

Artificial Intelligence (AI)Developer PlatformGenerative AISoftwareVideo

H1B Sponsor Likely

Responsibilities

Work directly with customers to debug, build POCs, and design solutions

Build prototypes, SDKs, sample apps, and tools that improve developer experience

Collect feedback, identify patterns, and translate them into product/engineering improvements

Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations

Help define how we scale FDE — supporting more customers while staying close to product

Qualification

Software engineering fundamentalsMachine LearningPrototypingSDK developmentCustomer engagementProblem-solving mindset

Required

Extremely solid software engineering fundamentals

Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking

The desire to work closely with end users to understand their problems

A good 'PM hat' to see patterns in customer requests and use those patterns to inform product direction

A strong bias toward action and a founder mindset to keep going until a problem is truly solved

Benefits

Flexible work schedule

Unlimited PTO

Competitive healthcare

Gear stipends

Company

Tavus

Tavus develops AI humans that remember and empathize, enabling seamless transitions across chat, voice, and video.

Founded in 2020

San Francisco, California, USA

51-200 employees

https://www.tavus.io

H1B Sponsorship

Tavus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

Funding

Current Stage

Growth Stage

Total Funding

$64.22M

Key Investors

CRVScale Venture PartnersSequoia Capital

2025-11-12Series B· $40M

2023-08-29Series A· $18M

2023-03-20Seed· $6.1M

Leadership Team

Hassaan Raza

Co-Founder / CEO

Quinn Favret

Co-Founder, COO

Recent News

Business Wire

Tavus Announces AI Santa 2.0: The World’s First Emotionally Intelligent Holiday PAL

2025-12-10

TechCrunch

AI startup Tavus founder says users talk to its AI Santa ‘for hours’ per day

2025-12-10

Sourcery

CEO Bezos, Alex Karp, Elad Gil

2025-11-21

Company data provided by crunchbase