Sports Basement · 4 months ago
Bike Sales
SUNNYVALE, CA, USA
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $22/hrSports Basement is a sporting-goods retailer that has been serving the community since 1998. They are seeking a Staffer (Retail Sales Associate) to provide exceptional customer service, engage with customers to help them find the right gear, and ensure the smooth operation of their assigned zone on the sales floor.
ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports
Responsibilities
Implement company core values, policies, procedures, and safety measures
Demonstrate the SB value 'OK is not OK' in all aspects of your role
Demonstrate good judgment in all situations
Hustle throughout your shift in a fast-paced environment
Remain positive in challenging situations and offer creative solutions to problems
Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools (Sale Saver and Affirm)
Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities
Customers find you approachable and are comfortable coming to you with questions, concerns, or issues
Assist team members with merchandising products and projects including markdowns, retags, signage, and support other zones such as ringing at POS (point of sale) as needed
Work closely with your lead and manager to understand business goals
Maintain effective communication with team members through email and verbal communication
Consistently ensure store signage and displays are accurate, enticing and informative
Remain flexible and adaptable to change as other duties may be assigned depending on the needs of the store
Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff
Maintain open communication within your zone/department and with staff and customers
Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team
Stay up-to-date with all company information and quickly implement department initiatives
Ability to effectively communicate both written and verbally
Is a self-starter and understands how to prioritize daily workload
Qualification
Required
Ability to create a WOW experience for every customer
A self-starter and understand how to prioritize daily workload
Strong verbal and written communication with customers and staff, assist customers in an enthusiastic and courteous manner
Attention to detail
Basic computer skills
Flexibility and adaptability as your role day to day might change
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift
Maintain a clean and safe work environment
Time management and problem-solving skills
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)
Preferred
Previous retail or industry experience (preferred, but not required)
Knowledge of the gear in the assigned department/zone
Working knowledge of POS payment systems (preferred, but not required)
Company
Sports Basement
Sports Basement is a sporting goods company that offers outdoor gear and sports apparel.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Ciulla
Co-Founder & Partner
Anthony Biolatto
Chief Information Officer
Recent News
2025-05-17
2025-05-17
Silicon Valley Business Journal
2025-01-17
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