West Shore · 4 months ago
Property Management- Resident Services Coordinator
Richmond, VA
Full-time
Onsite
New Grad, Entry LevelWest Shore is seeking a Resident Services Coordinator to provide excellent customer service to residents, prospective residents, guests, and vendors. The role involves promoting community engagement, managing resident events, and addressing resident concerns to ensure a high-quality living experience.
LifestyleProperty ManagementReal EstateReal Estate Investment
Responsibilities
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention
Acquire a broad knowledge of the community and the surrounding area
Prepare and maintain log of resident issues and services provided
Assist residents with resolution of lease violations under the direct supervision of the Property Manager
Prepare and deliver move in and renewal gifts
Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property
Coordinate all resident events. Minimum of one event per month
Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution
Manage Kingsley platform and address any resident concerns within 24 hours
Greet, tour and lease to prospects as well as respond to any leads that come in
Qualification
Required
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention
Acquire a broad knowledge of the community and the surrounding area
Prepare and maintain log of resident issues and services provided
Assist residents with resolution of lease violations under the direct supervision of the Property Manager
Prepare and deliver move in and renewal gifts
Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property
Coordinate all resident events. Minimum of one event per month
Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution
Manage Kingsley platform and address any resident concerns within 24 hours
Greet, tour and lease to prospects as well as respond to any leads that come in
Understand the needs of the resident population and property in which they live
Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency
Flexibility and ability to manage a complex workload in varied work environments
Strong interpersonal, communication, organization, writing and computer skills
Manage work-flow including generating letters, follow up and ensuring signatures on renewal packets
Preferred
Property Management experience preferred
Company
West Shore
West Shore is a Boston-based real estate investment firm focused on the management & acquisition of multifamily assets.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$600M2025-10-30Debt Financing· $600M
Leadership Team
Steven P. Rosenthal
Chairman
Recent News
2025-12-19
2025-11-11
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