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US Pharmacopeia · 2 days ago

Donations Engagement Manager - Remote Position

United States

Contract

Remote

Senior Level

$99K/yr - $127K/yr

7+ years exp

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with health and science experts to develop quality standards. The Donations Engagement Manager is responsible for engaging with key customers in the excipients industry to facilitate the acquisition of USP documentary standards and enhance global access to high-quality medicines.

MedicalNon ProfitPharmaceuticalPublishing

Responsibilities

Develops donation focused account strategies, driving ongoing collaboration and alignment across all relevant internal stakeholders/partners

Lead monograph acquisition (donation) efforts globally, and as needed, with particular focus in NorAm and Europe at assigned companies

Identify and develop key contacts for acquiring the information required to develop USP’s public standards. This includes the development of new monographs, modernization of existing monographs, and compendial requests to address FDA comments on proposed monographs to the USP-NF

Develops specific plans and performance targets that supports overall donations strategies

Deliver on monograph donation targets, ensuring quality data/components for further development by Science and USP Expert Committees, in an expeditious and efficient manner

Educate, support, and assist the sponsor of a potential monograph with guidance related to USP and how USP fits into a comprehensive compendial strategy

Regularly engages in business and relationship development activities with identified donors and other relevant stakeholders. Develops and nurtures relationships with key people and decision-makers within each account. Leverages internal USP resources to effectively position all relevant USP resources to further the mission of USP

Regularly executes professional presentations to donors to include, but not limited to the C-suite, Regulatory Affairs, Quality and R & D departments (and their respective staff)

Develops an overall understanding of USP’s business (Small Molecules, Biologics, Growth Programs) to ensure that conversations with donors can foster broader collaborative dialogue between USP and targeted donors

Understands the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect USP and external accounts

Has ability to provide scientific and technical support to assigned donors. Leverage internal USP counterpart resources such as Science, SCD, Scientific Affairs and USP Education, for inquires and/or programs that need greater detail and program content expertise

Maintains and updates account information for all assigned accounts. Updates contact management system with all relevant donor information. Uses information strategically to be proactive at engaging USP resources. Makes the requisite number of touch points (phone calls, emails, teleconferences, meetings, and customer visits) to assigned donor accounts to the responsible individuals and decision-makers on USP’s standards development process, and opportunities for donor contributions, with a primary focus on monographs, and documenting calls, meetings and emails in Salesforce

Supports donor events and workshops to enhance and promote the importance stakeholder contributions to the standards development process. Identifying contacts at assigned companies to work with USP on new monographs, monograph improvement and bulk material. Develop and report on understanding drivers and barriers for donations

Keep track of the progress to goals, monthly. Help to increase our understanding of the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect our Mission

Works as part of a Team leveraging the resources in donations operations and donor recognition to support our donors and elevate the impact our donors provide for global public health. Travel can be up to 50%, both domestic and international. Perform other related duties as assigned

Qualification

Account managementPharmaceutical industry knowledgeStakeholder engagementData analytical platformCRM platformInterpersonal skillsCommunication skillsPresentation skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree in chemistry, or a related science field, required or a business degree or related field

Seven (7) years' experience in a life sciences role, preferably in the pharmaceutical, specialty chemical industry or contract laboratory services that does testing for the pharmaceutical industry or other evidence of experience in conducting USP-NF testing in an analytical laboratory

Three (3) years of experience providing account management to pharmaceutical or chemical/laboratory supply channels

Experience in life sciences related work with demonstrated customer facing engagement activities including but not limited to face-to-face interactions and digital touchpoints

Good interpersonal skills, communication skills, and telephone manner required

Advanced understanding of pharmacopeia and use of compendial standards

Advanced understanding of the pharmaceutical industry

The ability to influence without direct authority

Results-driven with demonstrated successful outcomes

Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner

Ability to handle multiple priorities in a fast-paced environment

Able to work flexible hours when needed, including travel between 40-60% of the time

Preferred

Experience using data analytical platform (e.g. Tableau) and CRM platform (e.g. Sales Force) a plus

Previous donation/stakeholder engagement (including sales) experience a plus

Experience with regulatory compliance, quality control, quality assurance or GMP background a plus

Account management skills required

Strong problem-solving skills with customer-centric approach

Excellent relationship-building skills with stakeholders

Excellent in person & virtual presentation skills

Self-motivated and able to work in a fast-paced multi-task environment

Combined education in Pharma science and business is highly preferred

Proficiency with Microsoft Office, data query, analysis, and reporting

Superior interpersonal skills: professionalism, collaboration, accountability, delegation, and customer service

Ability to build effective work relationships quickly and work collaboratively in a global setting both internally and externally

Ability to effectively manage multiple competing priorities with high attention to detail

Knowledge of USP products and services is highly preferred

High business acumen abilities - can understand and deliver on business objectives

High comfort with navigating through ambiguity and frequent change, and course-adjusting in the moment

Demonstrated initiative and resourcefulness with good judgement

Strong influence, negotiation, critical thinking, problem-solving and conflict resolution skills

Benefits

Company-paid time off

Comprehensive healthcare options

Retirement savings

Company

US Pharmacopeia

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US Pharmacopeia (USP) is an independent, scientific nonprofit organization that has focused on building trust in the supply of safe, quality medicines since 1820.

Founded in 1820

Rockville, Maryland, USA

1001-5000 employees