Berkshire Hathaway Homestate Companies - Workers Compensation Division · 4 months ago
Operations Command Center Engineer (OCCE2)
Omaha, Nebraska
Full-time
Hybrid
Mid Level
3+ years expBerkshire Hathaway Homestate Companies is a national insurance group with over 50 years in business, focused on integrity and customer relationships. They are seeking an Operations Command Center Engineer 2 (OCCE2) to handle escalated incidents, perform troubleshooting, and manage IT systems to ensure operational efficiency.
Financial ServicesInsurance
No H1B
Responsibilities
Manages escalated tickets from OCCE1 for advanced troubleshooting and problem resolution across network, system, and cloud platforms
Proactively monitors system health, performance, and uptime, ensuring continuous service availability using advanced monitoring and observability tools
Identifies recurring incidents and initiates root cause analysis for long-term resolution
Collaborates with cross-functional teams, including Applications, Infrastructure, Security, and Cloud teams, to resolve incidents
Configures, troubleshoots, and maintains network devices (e.g., routers, switches, firewalls) and ensures secure remote access (VPN, remote desktop solutions)
Manages and maintains cloud infrastructure (AWS, Azure, GCP), including virtualization (VMware, Hyper-V) and automation (Terraform, Ansible)
Develops and refines operational runbooks, playbooks, and response procedures, focusing on improving cloud governance and security
Participates in on-call rotations to support incident handling outside of normal business hours
Contributes to the continuous improvement of monitoring tools, cloud services, and incident management processes
Prepares and delivers post-incident reports, root cause analysis, and lessons learned to Senior Management
Ensures that SLAs related to response times, escalation, and ticket handling are met consistently
Coordinates shift handovers with detailed incident reporting and supporting documentation
Leads efforts on system administration (Windows, Linux, Mac OS), backup and disaster recovery procedures, and server management
Participates in project management efforts, capacity planning and risk management for ongoing operations
Qualification
Required
Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status
Minimum of High School diploma or equivalent required
Minimum of 3 years of experience in IT operations, HelpDesk, or similar roles, with a minimum of 1 year of experience with VPN, remote access technologies, and network monitoring required
Experience with Windows, Linux, and/or Mac OS administration
Preferred
Bachelor's degree in Computer Science, Software Engineering, or related discipline preferred
Comp TIA Network+
Cisco Certified Network Associate (CCNA)
Microsoft Certified: Azure Administrator Associate
AWS Certified Solutions Architect - Associate
Google Professional Cloud Architect
Red Hat Certified System Administrator (RHCSA)
Certified Ethical Hacker (CEH)
CompTIA CySA+ (Cybersecurity Analyst)
Certified Information Systems Auditor (CISA) - ISACA
GIAC Security Essentials (GSEC)
PRINCE2 Practitioner
Agile Certified Practitioner (PMI-ACP) - PMI
Certified ScrumMaster (CSM)
ITIL Practice Manager (PM)
Benefits
Work-Life Balance
Modernized Historical Setting in East Sacramento
Free Lot Parking
Paid Time Off
Paid Holidays
Retirements Savings Match
Group Health Insurance (Medical, Dental, and Vision)
Life and AD&D Insurance
Long Term Disability Insurance
Accident and Critical Illness Insurance
Flexible Savings Accounts
Paid Community Volunteer Day
Employee Assistance Program
Tuition Reimbursement Program
Employee Referral Program
Diversity, Equity and Inclusion Program
Company
Berkshire Hathaway Homestate Companies - Workers Compensation Division
Financial Strength and Integrity With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A
Andy Linkhart
Chief Claims Officer and Chief Financial Officer
David Speights
Vice President of Analytics
Recent News
Company data provided by crunchbase