Tanner Pharma Group · 4 months ago
IT Service Delivery Coordinator
United States
Full-time
Remote
Entry Level
$45K/yr - $60K/yr
2+ years expTanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines globally. The IT Service Delivery Coordinator will support the delivery of IT services across the company, ensuring efficient execution and ongoing enhancements of integrated technology while managing relationships with stakeholders and vendors.
BiotechnologyManufacturingMedicalPharmaceutical
Responsibilities
Support the Service Delivery Manager with the delivery of IT services from our Managed service provider, ensuring that service level objectives are met
Support the planning and execution of all enhancements to applications in production, helping to ensure they are completed on time and within budget
Act as a liaison between the IT department and internal/external stakeholders
Conduct research and provide support for applications that align with our business requirements
Reach out to companies and to be initial point of contact for touchpoint and set up of demos
Develop and maintain relationships with strategic partners and vendors
Support the security, reliability, and scalability of the company's IT infrastructure
Support buildout of Base IT budget
Stay current with emerging technologies and industry trends and assess their potential impact on the company
Ensure compliance with relevant regulations and standards
Support ongoing validation requirements for all applications in production, including release management and enhancement requests
Foster a culture of continuous improvement and professional development
Support the transition of technology initiatives from development to production, including system documentation, testing, training, and validation, where applicable
Own support of applications in production, including level 1 break/fix and liaison with application support for escalation needs
Qualification
Required
Bachelor's degree in information technology or equivalent role-related experience
Minimum of 2 years of experience in IT support
Hands-on Experience in NetSuite of at least 3 years
Strong proficiency in IT infrastructure, systems, and applications
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Benefits
401K
Private health insurance.
Vacation, Volunteer, and paid sick leave.
Wellbeing support
Company
Tanner Pharma Group
Over the past 20 years, Tanner has developed a portfolio of service offerings focused on improving the global access to medicines.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Banks Bourne
Founder and Chairman
Recent News
2025-04-03
Company data provided by crunchbase