iT1 · 1 week ago
Client Success Manager
Tempe, AZ
Full-time
Hybrid
Mid, Senior Level
5+ years expiT1 is a leading national technology solution provider headquartered in Tempe, AZ, seeking a skilled Client Success Manager to join their Consulting team. The CSM will ensure exceptional service delivery, collaborate with clients to address service-related needs, and enhance the value of solutions offered.
Cloud SecurityInformation Technology
Responsibilities
Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
Consistently deliver on client commitments and take full ownership of issue resolution
Build and maintain strong relationships with clients and all internal and external stakeholders involved in their success
Maintain a deep understanding of iT1 service offerings and each client's contractual scope
Plan, prepare, and lead regular service review calls with active clients
Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
Discover client business objective and proactively recommend strategic solutions that align with their long-term goals
Independently manage projects and deliverables with minimal oversight
Qualification
Required
Bachelor's degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
Experience in the IT services industry strongly desired (prior work with an MSP a plus)
Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement
Preferred
Any technical certifications preferred, but not required
Certifications in Customer/Client Success, not required
Benefits
Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
Onsite Monthly Massages
Company
iT1
iT1 is an IT solutions and managed services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haley Raether
Partner Relationship Specialist
Jeff Freeman
Partner Alliance Marketing Manager
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