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BHG Financial · 1 day ago

IT Change, Problem & CMDB Specialist

Davie, FL

Full-time

Hybrid

Mid Level

3+ years exp

BHG Financial is a leader in the financial services space, dedicated to providing innovative financial solutions. The IT Change, Problem & CMDB Specialist will manage the Configuration Management Database, oversee change management processes, and ensure efficient handling of incidents and problems within the IT environment.

FinanceFinancial ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensure the CMDB is kept up-to-date with accurate records of all IT assets, configurations, and dependencies

Regularly audit CMDB data for accuracy, completeness, and compliance with internal standards

Track and maintain configuration items (CIs) and their relationships to ensure that all relevant data is accurately recorded

Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB

Participate in Change Advisory Board (CAB) meetings, reviewing, approving, and ensuring that changes are appropriately tracked and documented

Collaborate with IT teams to ensure all changes are correctly communicated, implemented, and updated in the CMDB

Act as the liaison for incident and problem management teams, ensuring proper communication and documentation of issues related to configuration items and assets

Track and update CMDB entries as incidents and problems are resolved, ensuring that impacted configurations are appropriately updated

Ensure the Root Cause Analysis (RCA) of problems is captured and associated with relevant configuration items in the CMDB for future reference

Establish and maintain high standards for data quality and ensure that CMDB records are complete, accurate, and regularly updated

Generate regular reports on CMDB data quality, discrepancies, and updates, and present findings to senior leadership

Ensure the integration of change, problem, and asset data within the CMDB to improve visibility across IT teams

Collaborate with IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes, incidents, and problems into the CMDB

Provide ongoing support and training for staff in using the CMDB and following incident/problem management procedures

Ensure proper communication channels are maintained for incident and problem updates, RCA findings, and change requests

Follow up on the resolution of incidents and problems, ensuring that necessary updates are made in the CMDB and related systems

Ensure that RCA findings are captured and documented, and that they lead to preventive actions for recurring issues

Work with teams to implement corrective actions based on RCA results, tracking and updating the CMDB accordingly

Ensure that changes, incidents, problems, and CMDB updates comply with internal IT policies, standards, and industry regulations

Identify risks related to inaccurate or incomplete CMDB data and take corrective actions as needed

Qualification

CMDB managementChange ManagementIncident ManagementProblem ManagementITIL processesJira Service ManagementRoot Cause AnalysisData managementITIL certificationsJira certificationsCertified Problem ManagerCertified Asset Management ProfessionalCommunication skillsProblem-solving skillsAttention to detailCollaboration

Required

Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)

3+ years in change management, incident/problem management, or CMDB management

Experience with Jira Service Management and Jira Assets for managing incidents, changes, and asset tracking

Familiarity with ITIL processes, particularly in Configuration Management, Incident Management, Problem Management, and Change Management

Experience attending CAB meetings and managing change approvals

Proven experience with Root Cause Analysis (RCA) and the follow-up of incident/problem resolutions

Strong understanding of CMDB structure, configuration item (CI) relationships, and asset lifecycle

Excellent data management, communication, and problem-solving skills

Ability to collaborate with cross-functional teams to ensure change, problem, and CMDB integration

Attention to detail with a focus on ensuring data integrity across the IT environment

Hybrid Flexibility with Core Office Presence: Expected to be in the office 5 days/week with potential for occasional remote work based on project needs

Preferred

ITIL Foundation or higher-level ITIL certifications

Jira Service Management certifications (Admin or Specialist level)

Certified Problem Manager (CPM) or Certified Asset Management Professional (CAMP)

Benefits

Medical/Rx/Dental/Vision coverage for employees and their eligible family members

Competitive PTO and vacation policies

1 Friday off each month for Wellness Weekends

Company 401(k) plan with employer contributions after one year

Company-sponsored training and certification opportunities

Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses

Ongoing volunteer opportunities to give back to the community through our BHG Cares program

Company

BHG Financial

Glassdoor4.1

BHG Financial delivers forward-thinking financial solutions, custom-tailored for individuals, small businesses, and institutions.

Founded in 2001

Fort Lauderdale, Florida, USA

1001-5000 employees

https://bhgfinancial.com

H1B Sponsorship

BHG Financial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (23)

2024 (46)

2023 (22)

2022 (31)

2021 (32)

2020 (8)