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The Fedcap Group · 4 months ago

Director of Quality Assurance and Training

42 Broadway, New York, NY, 10004, US

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $130K/yr

2+ years exp

The Fedcap Group is a leading organization in human services, and they are seeking a Director of Quality Assurance and Training. The role involves ensuring effective monitoring of program operations, maintaining staff training programs, and developing quality assurance tools to enhance service delivery.

CharityHealth CareMental HealthNon Profit

Responsibilities

Create SOPs and Desk Guides for new and existing programs, reviewing and updating materials for programs and conducting training with staff to ensure understanding and compliance with both funder and Fedcap requirements

Develop and maintain an annual report that provides a thorough description of Fedcap's Quality Assurance activities with an established Quality Improvement Plan (QIP) model

Develop and implement quality assurance tools to measure and assess the impact of systems, policies and protocols on operational efficiencies and program effectiveness

Conduct site visits to observe staff interaction with participants including intakes, service plan creation, and workshops

Review case files for completeness, accuracy, and compliance

Monitor Customer Service standards including conducting participant focus groups and analyzing surveys to gather feedback and increase awareness of participants’ perspective of program services

Prepare monthly and quarterly reports for Senior Leadership and regulatory bodies

Identify gaps in program and staff performance and designing and conducting staff training to cure deficiencies and reiterate company standards

Develop and conduct training programs to provide to WeCARE operations staff on various policies, procedures, and best practices

Research and continuously update training modules on various topics relevant to providing the best possible services to WeCARE participants

Assist with external audits conducted by funders and third-party auditors

Conduct safety and risk assessment to ensure compliance with ADA and regulatory standards at service locations

Work collaboratively with program departments, external agencies and stakeholders to support compliance efforts and monitor remediation (Corrective Action) activities