Harrah's Cherokee Valley River ยท 4 months ago
Ticket Writer
250 S Grove Ave, Elgin, IL, 60120, US
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expHarrah's Cherokee Valley River is a retail sportsbook company seeking a Ticket Writer to provide top-tier customer service. The role involves engaging with customers, ensuring compliance with gaming regulations, and handling customer complaints effectively.
Gambling & Casinos
Responsibilities
Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude
Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times
Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices
Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution
Work effectively with other team members and management, contributing to a positive work environment
Complete all required paperwork and documentation per company policies and Gaming Control Board standards
Perform other duties as assigned by the supervisor or management
Qualification
Required
Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation
Minimum of 1 year of cash handling experience in a professional setting
Must be 21 years of age or older
Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary
Strong commitment to providing high-level customer service
Willingness to work a flexible schedule, including nights, weekends, and some holidays
Present a polished and professional appearance and demeanor
Strong written and verbal communication skills
Ability to perform basic math calculations
Responsibility for understanding and adhering to all company and VA Lottery compliance requirements
Ability to stand for extended periods
Must be able to lift, pull, or push up to 25 lbs
Ability to write for long periods
Ability to twist, bend, and reach without significant restrictions
Preferred
High school diploma, GED, or equivalent preferred
Benefits
Paid Time Off
Medical
Dental
Vision
Life & Term Disability
401(k)
Paid Time Off
Education Assistance
Team Member Discounts
Company
Harrah's Cherokee Valley River
An enterprise of the Eastern Band of the Cherokee Nation, Harrah's Cherokee Valley River Casino & Hotel is located in Murphy, North Carolina.
Founded in 2015Murphy, NC, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase