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MedBridge Development · 4 months ago

Front Desk Patient Care Coordinator

Pasadena, CA, USA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $24/hr

MedBridge Development is looking for a Front Desk Patient Care Coordinator to join their team. The role involves greeting patients, scheduling surgical cases, maintaining appointment schedules, and ensuring the accuracy of patient information. The coordinator will also handle patient records, assist with financial transactions, and act as a liaison between the surgical team and patients' families.

ConsultingCRMHealth CareInformation TechnologyMedical

Responsibilities

Greet the patient and family and is sensitive to their needs

Scheduling of surgical cases

Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule

Ensures that patient charts are pulled, and information is accurate prior to the surgery date

Screens, takes messages, routes incoming calls, and assists out-going calls

Responsible for keeping current registrations of patients, insurance companies and referring doctors

Processes and gives receipt for monies received from patients and is responsible for the petty cash fund

Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure

Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription

Refer charts back to appropriate staff and surgeons for completion

Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator

Assure the confidentiality of all records by the required permission of the patient for releasing the chart information

Follows all HIPAA guidelines when handling patient records

Assure that all surgical charts are locked at the end of the day

Ensure subpoenas and record requests are handled correctly and in a timely manner

Ability to train and supervise new personnel for the front office area

Acts as a liaison between the surgical team and the patient’s family

Qualification

BLS certificationGeneral office experienceEnglish language proficiencyOrganizationJudgmentTask ManagementQualityPatient-centric ServiceDependabilitySafetySecurityProblem SolvingAdaptabilityTeamwork