Baylor Genetics · 15 hours ago
IT Support Engineer
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expBaylor Genetics is seeking an IT Support Engineer to ensure the smooth operation of their technology environment. The role involves delivering technical support, maintaining computer systems and networks, and assisting end-users with various technology issues.
BiotechnologyHealth Care
Responsibilities
Provide timely technical support for hardware, software, and other issues via in-person, phone, or remote methods
Manage the full lifecycle of company laptops, desktops, and related peripherals — including configuration, maintenance, upgrades, and disposal
Lead IT onboarding and offboarding processes — set up devices, accounts, permissions, and access for new hires; ensure asset return for departing staff
Deploy, maintain, and audit all UPS (Uninterruptible Power Supply) devices connected to desktops, instruments, and other equipment — including testing, and performing battery replacements
Maintain accurate inventory of all IT assets and ensure proper documentation
Manage user accounts, permissions, and passwords in line with security policies
Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary
Document technical procedures, troubleshooting guides, and user instructions
Perform regular system checks, maintenance, and audits to ensure optimal performance and compliance
Collaborate as needed to implement upgrades, patches, and technology improvements
Provide user training and guidance on technology best practices
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related discipline
2+ years of experience in IT support, helpdesk, or a similar technical role
Strong knowledge of computer systems, networks, hardware, and software
Skilled in diagnosing and resolving technical issues quickly and effectively
Proficient with multiple operating systems and common business applications
Excellent communication, interpersonal, and customer service skills
Ability to work independently as well as collaboratively in a team environment
Company
Baylor Genetics
Baylor Genetics offers a full spectrum of cost-effective, genetic testing, and provides clinically relevant solutions.
501-1000 employees
H1B Sponsorship
Baylor Genetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Kengo Takishima
Chairman and CEO
Recent News
Company data provided by crunchbase