BCU · 4 months ago
Mgr, Community Retail Branch Ops
Round Lake Beach, IL, 702 E Rollins Road, Round Lake Beach, Illinois, United States of America
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $102K/yr
5+ years expBCU is a growing organization that empowers people to discover financial freedom. The Mgr, Community Retail Branch Ops role involves overseeing business development and operations at service centers, ensuring achievement of service goals, and managing employee development and member relations.
BankingFinancial Services
Responsibilities
Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement
Supervise, coach, train and develop service center employees in all operations, products, services, cross selling of all products and services, loan functions and attainment of individual goals
Create and manage the branch business plans for multiple service centers and/or community involvement
Responsible for resolving member concerns related to credit union matters
Maintain a positive sales and service environment through education, training, reward, recognition and accountability
Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns
Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations
Oversee branch security, audit integrity and risk management
Responsible for managing relationship with sponsor management team (if applicable) to ensure support and positive credit union positioning
Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union
Successfully complete all required registrations and certifications as needed
Coordinate strategy with the Regional Director to incorporate best business practices across the branch network
Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint
Qualification
Required
At least five years of business experience with at least three years of management experience in a financial institution or retail sales
Strong sales skills, organizational ability and excellent written and verbal communications skills required
Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community
Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment
Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint
Proven Leadership ability to achieve results in a goal-oriented environment
Must be a person of high integrity who is dependable and professional at all times
Preferred
College degree preferred
Company
BCU
BCU offers banking, checking, savings, investment, credit cards, financial, business and digital banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Valentine
President/CEO
Recent News
2025-08-22
2025-04-08
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