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Caesars Sportsbook & Casino · 4 months ago

Ticket Writer

Elgin, IL

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

Caesars Sportsbook & Casino is a leading gaming company with a rich history in sports betting. They are seeking a Ticket Writer to provide exceptional customer service, engage with customers about betting options, and ensure compliance with gaming regulations.

AppsCasinoGamblingGaming

Responsibilities

Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude

Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times

Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices

Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution

Work effectively with other team members and management, contributing to a positive work environment

Complete all required paperwork and documentation per company policies and Gaming Control Board standards

Perform other duties as assigned by the supervisor or management

Qualification

Customer serviceCash handlingBasic computer knowledgeCommunication skillsBasic math calculations

Required

Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation

Minimum of 1 year of cash handling experience in a professional setting

Must be 21 years of age or older

Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary

Strong commitment to providing high-level customer service

Willingness to work a flexible schedule, including nights, weekends, and some holidays

Present a polished and professional appearance and demeanor

Strong written and verbal communication skills

Ability to perform basic math calculations

Responsibility for understanding and adhering to all company and VA Lottery compliance requirements

Ability to stand for extended periods

Must be able to lift, pull, or push up to 25 lbs

Ability to write for long periods

Ability to twist, bend, and reach without significant restrictions

Preferred

High school diploma, GED, or equivalent preferred

Benefits

Paid Time Off

Medical

Dental

Vision

Life & Term Disability

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Company

Caesars Sportsbook & Casino

Behold! Caesars Sportsbook & Casino is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

Founded in 1934

Las Vegas, Nevada, USA

1001-5000 employees