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National Education Association · 3 weeks ago

ERP Support Specialist (Unit4)

Washington, DC

Full-time

Onsite

Senior Level

$97K/yr - $154K/yr

5+ years exp

The National Education Association (NEA) is America’s oldest and largest organization committed to advancing public education. The ERP Support Specialist will provide high-level support for NEA’s Unit4 ERPx platform, contributing to continuous improvement of ERP processes and collaborating with IT, business owners, and vendors to optimize efficiency and resolve issues.

Education

Work & Life Balance

Responsibilities

Providing Tier 1 through Tier 3 support for end users of the ERP system

Logging, tracking, and resolving support cases in the case management tool

Escalating issues as appropriate

Developing, maintaining, and promoting self-service resources (Tier 0), including knowledge base articles, job aids, quick reference guides, and FAQs

Participating in release management activities, including scheduling, communicating, testing, and deployment of updates

Developing custom reports and dashboards using ERP reporting tools

Qualification

Unit4 ERPERP process improvementRelease managementCustom reports developmentMicrosoft Office SuiteSQLPythonInterpersonal skillsProblem-solving skills

Required

Bachelor's degree in Accounting, Computer Science, Management, or Information Systems, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired

Five years of progressively professional experience in the IT functional and technical areas supporting ERP systems

Demonstrated knowledge and experience with ERPs, specifically Unit4 modules, or a comparable cloud-based ERP solution (e.g., Workday, Oracle Cloud ERP, Microsoft Dynamics 365)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Must be able to work flexible schedules (shifts) may be required to provide support across multiple time zones

Occasional travel required

Proven experience in designing, developing, testing, deploying, and maintaining ERP business process solutions

Demonstrated experience with logging/tracking, analyzing/troubleshooting ERP functional and system issues

Demonstrated experience with release management activities, including scheduling, communication, testing, and deployment of updates to use in a production environment

Demonstrated understanding of ERP best practices, implementing new initiatives, and maintaining Unit4's security subsystems

Proven experience in determining appropriate system configuration and setup, including workflow rules, permission lists, role assignments, etc

Proven experience with practically applying 'best practice' control and monitoring techniques in overseeing the assessment/resolution of ERP User Support issues

Proven experience developing custom reports and dashboards in an ERP system, specifically Unit4

Demonstrated experience developing, maintaining, and promoting self-service resources, including knowledge base articles, job aids, quick reference guides, and FAQs

Demonstrated flexibility and ability to handle multiple and complex tasks simultaneously under tight timeframes and changing priorities/conditions

Demonstrated experience working independently, collaboratively, and in a team environment

Successful references

Preferred

A strong understanding of the Unit4 ERPx system architecture and level of support needed to guide users through the resolution of functional and technical issues

Knowledge of programming languages such as SQL and Python

Knowledge of NEA's mission and strategic objectives, as well as the mission and strategic focus of NEA's Business Transformation Department