PayNearMe · 4 months ago
Staff Technical Program Manager (Reliability and Quality) - Remote
United States
Full-time
Remote
Lead/Staff
$190K/yr - $220K/yr
8+ years expPayNearMe develops technology to facilitate the end-to-end customer payment experience. They are seeking an experienced Staff Technical Program Manager to lead Quality and Reliability efforts across critical systems and services, focusing on improving system reliability and operational quality.
Financial ServicesFinTechMobile PaymentsPayments
Responsibilities
Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness)
Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success
Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live
Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets
Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership
Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling
Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency
Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative
Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes
Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems
Qualification
Required
8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains
Strong understanding of system architecture, distributed systems, and reliability engineering principles
Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling
Demonstrated success defining and improving SLOs, SLIs, and production readiness processes
Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success
Skilled at translating complex technical goals into clear, actionable, and measurable outcomes
Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication
Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority
Comfortable balancing technical depth with business priorities to influence outcomes
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
Preferred
Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure
Benefits
Base salary per year (paid semi-monthly)
Fast- paced and professional work culture
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
2x / year in-person team meet-ups
Company
PayNearMe
PayNearMe provides a web and mobile-based cash payments platform designed to facilitate online purchases and bill payments.
201-500 employees
H1B Sponsorship
PayNearMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$168.2MKey Investors
AVPQueensland Investment CorporationGSV Ventures
2025-09-16Series E· $50M
2023-06-01Series D· $45M
2020-01-01Debt Financing· $12.5M
Leadership Team
Tim Murphy
VP, Head of Risk
Lee-Anne Farley
Chief People Officer
Recent News
Crowdfund Insider
2025-10-28
2025-10-23
Help Net Security
2025-10-20
Company data provided by crunchbase