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Peet's Coffee · 4 months ago

Shift Lead - San Rafael

San Rafael, California

Full-time

Onsite

Entry, Mid Level

$16.75/hr - $23/hr

1+ years exp

Peet's Coffee is currently seeking passionate Supervisors to join their team. The Shift Lead is responsible for ensuring exceptional quality and service in daily operations while acting as a Service Leader to enhance customer experience.

CoffeeRetail

Responsibilities

Promotes a culture of authenticity, respect, dignity and integrity

Inspires a shared purpose and engagement

Models a passion and commitment to continued success

Executes quality store openings and closings, troubleshoots issues and demonstrates pride in the store

Acts as Service Leader at times, ensuring all financial transactions as well as service standards are met

Champions the ongoing spirit of development and professional growth across the team

Supports a culture that attracts, retains and develops the highest quality Baristas

Qualification

Supervisory experienceCash handlingCustomer serviceTime managementAgilityProblem-solvingCommunicationReliability

Required

Have at least one year previous experience working in a supervisory role with cash handling responsibility in the service or food industry or equivalent related experience and training

Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality

Carry themselves professionally, be agile and maintain composure in a fast-paced environment

Have strong time-management and delegation skills

Possess good problem-solving skills and sound judgment

Be an excellent communicator, relating well to customers and fellow Peetniks at all levels

Be extremely reliable and punctual

Have the ability to perform various physical tasks during the work shift