Landhope Farms · 4 months ago
Customer Service Associate - Deli Clerk
Kennett Square, PA
Part-time
Onsite
New Grad, Entry LevelLandhope Farms is a community-focused company that prides itself on providing superior customer service. The Customer Service Associate role involves acting as the frontline ambassador, ensuring a positive experience for patrons by operating the cash register, maintaining food quality, and adhering to safety protocols.
Retail
Responsibilities
Offer superior customer service to the patrons of Landhope Farms
Operate the cash register, scan items, bag merchandise and make/provide change for purchases
Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol
Maintain proper cash levels in register drawer, routinely checked through system by management
Consistently monitor the outside of the store for safety purposes
Stock and refill register area inventory
Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner
Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals
Complete outdoor housekeeping functions including cleaning, power washing, sweeping, picking up and emptying trash, and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc
Stock shelves with products and supplies to ensure in stock conditions at all times including dry storage, deli area, refrigerated/freezer items and grocery items
Work in refrigerated cooler and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move and empty filled crates. Use a ladder when stocking higher shelves
Check expiration codes and inspect all items once during shift. Properly rotate product, pull expired items, utilizing proper inventory documentation of all spoilage and store use items
Follow all Landhope Farms safety and security initiatives
Follow all company policies and procedures as outlined in Landhope Farms’ Policy Manual, training materials and other publications
Responsible for taking out trash
Perform any other additional duties when assigned by store management
Work in the coffee area and observe coffee thermals to determine need for refills
Fill coffee basket with filter and coffee grinds; brew coffee
Carry coffee thermals from brewing area to coffee station as needed
Stock cups, lids, straws, coffee mixers and milk/cream in self-serve coffee area
Fill and maintain our self-serve cappuccino machine available to all customers
Keep entire coffee area clean at all times
In some stores, this also requires the functioning and maintenance of our specialty beverage BUNN machine. Daily and weekly maintenance must be completed and is the responsibility of the deli associate and/or cashier
Remove trash from the coffee area, maintaining a safe and appealing area for our customers to prepare their beverages
Maintain and keep clean the fountain machines. This would include bending and lifting a BIB (Bag in Box) product to affix to the fountain system for dispensing
Fill all cups, lids and straws for the fountain machine – ensuring all supplies are readily available for our patrons
Maintain, stock and clean ICEE frozen beverage machines
Fill all cups, lids and straws for the ICEE frozen beverage machines, including ensuring the product is readily available by replacing the BIBs of product in the ICEE product area
Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard
Inspect all food items in deli to ensure the proper temperature and freshness. Maintain the quality of all food items, realizing freshness is our number one priority in our food program
Adhere to all Landhope Farms safety standards
Check Radiant kitchen monitors for orders and begin filling by making food according to customer specifications and requests
Wrap and label food orders. Hand orders to customers for purchase at register
Work with a variety of kitchen utensils and equipment including knives, slicer, ovens, steam tables, etc
Retrieve perishable items from refrigerator/freezer for replenishment and stocking
Slice lunch meat and cheese using deli slicer. Note: NO associate under the age of 18 is permitted to use the deli slicer
Perform general housekeeping, including dish washing and sweeping, etc
Utilizing PPE (personal protective equipment), perform all cleaning and maintenance of ovens, fryers, refrigerated areas, panini grills and steam tables to ensure foodservice sanitation requirements are exceeded
Perform any other additional duties when assigned by store or deli management
Qualification
Required
Ability to comprehend and perform all safety practices, both inside the store and outside the store
Our associates must love to smile! Our customers deserve it!
Ability to professionally handle change
Customer Service oriented, including suggestive selling of promotions and our loyalty program
Strong interpersonal skills, both with customers and co-workers
Effective communication skills, both with customers and co-workers
Reliable transportation
Ability to work all shifts, holidays and weekends, based on business needs
Must be able to perform the essential expectations of this job with or without a reasonable accommodation
Must be at least 16 years old to be considered for this position
Company
Landhope Farms
Landhope Farms is a retail company based out of 101 E Street Rd, Kennett Square, Pennsylvania, United States.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase