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Morris & Dickson Co., LLC · 4 months ago

Customer and Technical Support Specialist

Shreveport, LA

Full-time

Onsite

New Grad, Entry Level

Morris & Dickson Co. is a leading pharmaceutical distribution company committed to excellence in service and reliability. The Customer and Technical Support Specialist will provide outstanding assistance to ensure customers have seamless experiences with products and services while collaborating with the Sales team to drive customer satisfaction.

PharmaceuticalTherapeutics

Responsibilities

Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk

Assist customers with web ordering systems, troubleshooting issues efficiently

Collaborate with distribution centers and various departments to optimize ordering processes

Offer technical guidance for our online order portal, focusing on urgent customer needs

Investigate and resolve customer complaints by implementing solutions to improve their experiences

Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation

Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions

Follow up with customers to provide updates and confirm that issues are resolved

Participate in ongoing training to expand your knowledge of products and systems

Qualification

Technical supportWindows operating systemsMicrosoft Office 365FreshdeskZendeskWeb ordering systemsEDI transactionsProblem-solving skillsCommunication skillsTeam-orientedAdaptability

Required

A minimum of 2 years of college education or relevant training in a related field

Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams)

Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk

Basic knowledge of web ordering systems and EDI business transactions

Preferred

Bachelor's degree or equivalent experience

Previous background in healthcare or technical support

Familiarity with healthcare-related systems is a plus

Benefits

Medical, Dental, and Vision Insurance

HRA, HSA, and FSA reimbursement accounts

Basic & Voluntary Life Insurance

Short & Long-term Disability Insurance

Paid Time Off

Paid Holidays

Fitness Program Reimbursement

Employee Assistance Program

401K Savings Plan with a company match

Company

Morris & Dickson Co., LLC

Morris & Dickson is the industry’s largest independent full-line and specialty pharmaceutical distributor with a singular focus of reliable, next-day delivery of drugs and related products to health systems, independent pharmacies, specialty pharmacies, and alternative care facilities.

Founded in 1841