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Via · 1 day ago

Partner Success Associate Principal

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $110K/yr

4+ years exp

Via is a technology company transforming transportation around the world. As a Partner Success Associate Principal, you will build and maintain relationships with partners, providing strategic guidance and ensuring the success of transportation systems in their cities.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership

Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via

Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation

Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth

Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership

Qualification

Client facing experienceData analysisContract negotiationRelationship buildingTeam player

Required

Minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company

Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations

Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

An excellent team player; you're a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others