First Advantage · 4 months ago
Senior Salesforce Business Analyst - First Advantage (Bangalore/Mumbai)
United States
Full-time
Remote
Senior Level
5+ years expFirst Advantage is a global leader in providing innovative solutions, and they are seeking a Senior Salesforce Business Analyst to enhance their Salesforce capabilities. The role involves documenting and designing business processes, collaborating with stakeholders, and implementing IT proof-of-concepts to improve operational efficiency and KPIs.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Serve as a SME Resource: Act as a subject matter expert in Salesforce process re-design activities, providing guidance and expertise to optimize workflows
Understand Salesforce Platform Configuration: Leverage knowledge of Salesforce tools—including Flows, Process Builder, Validation Rules, and Lightning App Builder—to collaborate with teams in designing efficient platform solutions
Analyze and Document Processes: Analyze, document, and communicate both system and business processes to ensure clarity and alignment across teams
Document Requirements Specifications: Create detailed documentation of functional, nonfunctional, and operational requirements to support solution development
Develop and Validate User Stories: Write user stories and perform technical reviews to validate requirements and ensure feasibility
Map Workflows and Processes: Document workflows and processes based on business requirements to support solution design and implementation
Support Metrics Reporting: Assist in the collection and reporting of metrics related to requirements and project performance
Design Salesforce Solutions: Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage
Engage with Stakeholders: Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements, including UI specifications, custom applications, and internal Salesforce interactions
Qualification
Required
Salesforce Platform Proficiency: Hands-on experience with Salesforce tools such as Flows, Process Builder, Validation Rules, and Lightning App Builder
Business Process Mapping: Ability to map business processes, flows, and data models using tools such as Visio, Lucidchart, or Miro
Security Configuration Knowledge: Experience managing Salesforce security settings for internal and external users, including profiles, roles, and sharing settings
Analytical Skills: Strong analytical skills with proficiency in tools such as Excel, Power BI, Tableau, or similar platforms to derive insights and support decision-making
Communication Skills: Excellent communication skills, with the ability to present findings and insights to both technical and non-technical audiences in a clear and engaging manner
Self-Starter: A self-starter with a continuous improvement mindset, demonstrating initiative and the ability to drive projects forward in a cross-functional environment
Adaptability: Ability to thrive in a fast-paced, dynamic environment, adjusting to changing priorities while maintaining high-quality standards
Education: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field
Experience: 5+ years of relevant experience in business analysis, process design, or operations, with hands-on experience as a Business Analyst, Project Manager, Salesforce Consultant, and/or Salesforce Administrator required
Certifications: Salesforce-Certified Administrator and/or Salesforce-Certified Business Analyst
Preferred
Familiarity with additional platforms such as DocuSign, Zoominfo, and Salesloft is also preferred
Salesforce Ecosystem Exposure: Experience with various Salesforce Cloud is a plus
Knowledge Management Integration: Familiarity with integrating or managing knowledge base content within Salesforce (e.g., Salesforce Knowledge, Experience Cloud) to support user enablement and automation
A Master's degree is a plus
Additional certifications in project management, business analysis, or related platforms (e.g., PandaDoc, Salesloft, ZoomInfo) are advantageous
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
H1B Sponsorship
First Advantage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (1)
2023 (2)
2022 (8)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase