NEOGOV · 5 months ago
Financial Aid Specialist II
Lake City, FL
Full-time
Onsite
Mid Level
$36K/yr - $36K/yr
3+ years expFlorida Gateway College is seeking a Financial Aid Specialist II to provide advanced support in the administration of financial aid programs and services for students. The role involves leading the Federal Direct Loan Program, coordinating scholarships, and addressing complex aid issues while ensuring exceptional customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for determining student eligibility for various financial aid programs, including Federal Direct Loans (Subsidized, Unsubsidized, and PLUS loans) and the Foundation Scholarships
Originate, monitor, and reconcile Federal Direct Loans in coordination with the U.S. Department of Education and institutional systems
Perform Direct Loan certification, entrance and exit counseling tracking, and ensure accurate and timely disbursement
Administer the institution's Foundation Scholarships, including application intake, review, eligibility assessment, and award coordination. To include maintaining and updating scholarship criteria, application processes, and timelines
Collaborate with the Foundation Office, donors, and committees to ensure compliance with donor criteria and institutional guidelines
Collaborate with student accounts and the Business Office on loan refunds and reconciliation
Provide detailed counseling to students and families on loan responsibilities, repayment options, and borrowing limits
Monitor academic progress to ensure continued eligibility for loans and other aid
Contribute to audits, compliance reporting, and annual loan reconciliation processes
Support financial aid outreach, orientations, loan workshops, and default prevention activities
Provide extraordinary service to both internal and external customers within the organization
Assists with the completion FAFSA and scholarship applications, maintain records, and assist in collection of documents
Qualification
Required
Knowledge of federal and state laws, procedures and guidelines
Knowledge of accounting procedures
Familiarity with various software applications, to include but not limited to, Microsoft and Excel
Ability to keep accurate and complete records
Experience in retrieving and updating information in Banner or other database system
Ability to apply principles of logical and critical thinking to define problems, collect data, establish facts and draw valid conclusions
Ability to exercise independent initiative and judgement
Knowledge and skill in general office procedures with strong organizational skills with a demonstration to detail
Ability to manage high volume records and files
Ability to work under pressure
Excellent oral and written communication skills and ability to communicate with a broad array of individuals from various backgrounds
Ability to relate to students, other college personnel and community members
Ability to speak in front of large crowds
Associate in Arts degree in appropriate area plus three years of records management experience preferably with one-year financial aid experience; or High School diploma plus five years of records experience, one of which preferably is in a financial aid area
Very computer literate
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without hearing aid)
Ability to communicate both orally and in writing
Use of fingers
Benefits
Florida Gateway College offers a benefit package to full-time employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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