Apply on Employer Site

F. Schumacher & Co. · 4 months ago

Customer Experience Specialist

Fort Mill, SC

Full-time

Onsite

New Grad, Entry Level

F. Schumacher & Co. is an innovative interior design company that is disrupting the global interior design industry. They are seeking a dedicated Customer Experience Representative to provide exceptional support to clients via phone, chat, and email, ensuring a high level of customer service and efficient processing of applications and claims.

Design

Responsibilities

Respond to inbound calls, chat inquiries, and emails in a professional and timely manner

Address client questions, concerns, and requests promptly while providing a high level of customer service

Maintain a positive, friendly, and helpful demeanor when communicating with clients

Review and process trade applications submitted by clients

Ensure all applications meet company guidelines and accurately process the approval or denial of submissions

Communicate the outcome to clients in a clear and professional manner

Review and process claims submitted by clients, ensuring accurate documentation and timely resolution

Collaborate with relevant departments to ensure claims are processed efficiently

Provide clients with updates on the status of their claims and address any questions or concerns

Maintain and update customer records in the system, ensuring all information is accurate and current

Handle customer record requests with care and accuracy

Quickly assess and resolve client issues in a positive and proactive manner

Ensure that each client interaction results in a satisfactory outcome, using sound judgment and problem-solving skills

Escalate issues to higher management as needed when further support is required

Perform various administrative tasks, including data entry and filing, as needed

Assist with other customer service-related functions as directed by management

Qualification

Customer service softwareCRM systemsMicrosoft OfficeProblem-solvingVerbal communicationWritten communicationAttention to detailTime managementTeamworkPositive attitude