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Enara Health · 4 months ago

Member Care Champion / Medical Assistant (San Diego, CA)

San Diego, Ca

Part-time

Onsite

Entry Level

$19/hr - $21/hr

1+ years exp

Enara Health is a pioneering obesity and medical weight loss start-up based in Silicon Valley, dedicated to developing the first platform to scale obesity treatment. The Member Care Champion will oversee components of the member journey, delivering quality patient care and ensuring smooth communication between departments.

AppsFitnessHealth CareMedical

Responsibilities

Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently, measure and record vital signs accurately, and communicate effectively with our providers

Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance

Schedule Follow-Up Appointments: Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track

New Member Enrollments: Assist with the onboarding process, including verifying member eligibility, confirming necessary information, and scheduling initial appointments

Provide remote support to our Member Care & Growth Managers (Acquisitions team) by performing lead outreach and following up with missed initials to reschedule them

Manage Inbound/Outbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses

Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions

Billing Coordination: Work closely with our billing partners to ensure prior authorization tasks are created and not missed, facilitating smooth processing of member enrollments and services

Lead Outreach: Provide remote support to our acquisitions team by performing lead outreach and follow-up with missed initial appointments, ensuring a seamless enrollment process