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Medasource · 4 months ago

Sr. IT Support Consultant

Milwaukee, WI

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $100K/yr

7+ years exp

Medasource is a leading healthcare organization managing skilled nursing and assisted living facilities across the Upper Midwest. They are seeking a Senior IT Support Technician to provide advanced Tier 1 and Tier 2 technical support across multiple facilities, focusing on end-user support, device standardization, and compliance-driven IT operations.

Health CareMedical

Growth Opportunities

Responsibilities

Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile devices

Troubleshoot Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook), authentication, and UCaaS systems

Act as an escalation point for complex technical issues, ensuring timely resolution with minimal disruption

Develop and maintain standardized device images, configurations, and security baselines

Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS/UEFI settings)

Support endpoint hardening to meet DHS and CMS requirements

Travel to facilities for escalated support, equipment deployment, and IT asset checks

Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle planning

Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points)

Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure teams

Support the transition to an internal IT model by developing workflows, documentation, and training

Build a knowledge base and tools to scale support and ensure compliance

Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards

Maintain detailed support records, inventories, and compliance audit documentation

Ensure IT practices adhere to HIPAA privacy and security requirements

Qualification

Advanced troubleshootingEndpoint managementNetworking knowledgeRemote tools proficiencyHIPAA complianceIT support experienceTask prioritizationManagement experienceCybersecurity certificationsCompTIA certificationsCommunication skillsIndependent work