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NEOGOV · 4 months ago

Part-time Computer Lab Lead in Information Technology System (ITS)

Bellevue, WA

Full-time, Part-time

Onsite

Entry, Mid Level

$16.66/hr - $22/hr

2+ years exp

NEOGOV is associated with Bellevue College, a diverse and innovative institution committed to student success. The Part-time Computer Lab Lead in Information Technology System (ITS) is responsible for overseeing the computer lab operations, providing technical assistance, and supervising student staff while ensuring the security and maintenance of lab equipment.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Respond to customer questions using effective communication skills

Responsible for some installation, configuration and maintenance of software, printers, scanners, and peripherals

Ensure the security of computers, care of the lab equipment, upkeep of supplies, and provide smooth operation

Responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of a computer and software

Provide technical assistance, ensure proper maintenance and security of all aspects of the computer labs within the Information Technology Services rules and guidelines

Assist faculty with lab reservation or with special software requests

Act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation

Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and ensure that every component of the lab is working properly

Qualification

Windows operating systemsCustomer service skillsTechnical assistanceA+ CertificationMac operating systemsDocumentation skillsMulti-taskingInterpersonal communicationOrganization skillsTeam player

Required

Associate's degree and two years relevant experience; or high school degree and combination of relevant experience

Knowledge and experience with Windows computers and operating systems and an array of technical proficiencies

Organization skills, works well with minimal supervision, and has the ability to facilitate problem resolution

Strong customer service skills

Excellent interpersonal communication skills (verbal, written and listening) since they will have daily interaction with students, faculty and staff

Preferred

A+ Certification

Knowledge and experience with Mac and Windows computers and operating systems

Demonstrated ability to work well with largely non-technical clientele and ability to communicate effectively with students, faculty, and staff with differing levels of computer knowledge

Experience managing computer labs and the software typically used to manage them

Basic understanding of Windows compatible hardware

Experience in diagnosing problems with computer software with the ability to apply solutions to the problems

Working knowledge of standard applications (ex. word processing, spreadsheets, email, internet browsers, etc.)

Positive attitude and willingness to embrace change

Team player, engaged with the management and team members

Ability to adhere to the polices, protocols and guidelines set by the department

Excellent documentation skills

Ability to multi-task