Greenscape Land Design Inc. · 4 months ago
Landscape Maintenance Account Manager - Fairfax, VA
Fairfax, VA
Full-time
Onsite
Mid Level
$75K/yr - $75K/yr
4+ years expGreenscape Land Design, Inc. is seeking a Landscape Maintenance Account Manager to oversee a client portfolio that includes landscape maintenance and snow removal services. The role involves managing customer relations, ensuring quality service, and meeting financial goals while leading maintenance crews and conducting property assessments.
Environmental ConsultingEnvironmental EngineeringLandscaping
Responsibilities
Serve as our clients’ primary contact to ensure customer satisfaction and outstanding quality of work
Conduct client meetings and site walk-throughs upsell present opportunities for enhancements and ensure landscape maintenance operations meet quality and safety standards
Manage a portfolio of maintenance and snow accounts
Manage, maintain, and teach design intent of property
Work with production Manager to schedule work
Provide effective leadership to properly motivate employees and promote a strong company culture
Consistently deliver excellent customer service and conflict resolution
Ensure that accurate daily crew schedules are maintained
Meet short and long-term sales goals through out-of-contract enhancement opportunities
Manage and update sales pipeline and obtain proper approval prior to performing any out-of-contract work
Assist in training, managing, and motivating maintenance crew teams
Assist management with managing labor hours and work quality
Work to address and resolve client issues by evaluating concerns and developing solutions
Follow proper corporate procedures to ensure timely billing of completed jobs
Responsible for financial management of assigned book of business
Responsible for customer and contract management, assessment, and renewal
Perform Property Assessments
Manage client contact process
Attend necessary property meetings
Achieve and maintain a renewal rate of at least 90% and an enhancement rate of at least 45%
Perform other related duties as assigned or as required
Qualification
Required
BS Degree or equivalent and 4 years landscape maintenance account management experience
3 years' experience managing crews preferred
Familiarity with CRM program maintenance, estimating, and pricing
Adaptable nature in an ever-changing environment
Strong time management and organization skills
Strong analytical skills and ability to meet critical deadlines with accuracy and attention to detail
Strong plant identification and turf knowledge
Experienced use of Microsoft Office, and the ability to learn industry programs quickly
Valid driver's license
Ability to work flexible hours during snow season
Highly motivated, self-driven individual who is detail oriented
Excellent verbal and written communication skills
Outstanding time management skills
Ability to prioritize and multitask
Clean and professional appearance
Punctual and dependable
Flexible schedule to accommodate extended needs of the business, as may be required
Strong business acumen
Committed to customer service and satisfaction
Preferred
3 years' experience managing crews preferred
Prior experience in the landscape industry, within the local market preferred
Certifications Landscape and Snow Professional, and holder of Pesticide Applicator License preferred
Bilingual (Spanish/Portuguese) a plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Company
Greenscape Land Design Inc.
Greenscape is a full service, award winning landscape design, development, snow and maintenance company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Ciffolillo
Founder & President
Recent News
Morningstar.com
2025-09-09
Company data provided by crunchbase