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Businessolver · 4 months ago

Client Services Lead - MEGA Client Experience

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Businessolver is a company that specializes in benefits technology and services to enhance client experience. They are seeking a Client Services Lead to manage relationships with their largest clients, ensuring exceptional service delivery and communication between clients and production teams.

AccountingFinancial ServicesInformation Technology

Responsibilities

Act as the primary liaison between our largest, most complex clients and production teams, ensuring clear communication of goals, objectives, and timelines

Conduct and manage client calls and provide comprehensive new client administrator training

Maintain all client documentation, including Standard Operating Procedures and process-related materials

Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities

Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader

Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities

Drive continuous improvement in service delivery across all teams to maintain high-quality service standards

Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items

Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations

Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team

Above all, ensure our clients love us... a lot!

Qualification

Account managementBenefit administrationProject managementHuman Capital ManagementHRIS systemsRelationship managementAnalytical skillsTech-savvyPresentation skillsProblem solvingCommunication skills