Pine Street Inn · 4 months ago
VP for Outreach and Emergency Programs
444 Harrison Avenue
Full-time
Hybrid
Director/Executive
$165K/yr - $180K/yrPine Street Inn is the largest homeless services provider in New England, dedicated to helping individuals transition from homelessness to permanent housing. The Vice President for Outreach and Emergency Programs will lead and manage emergency shelter operations and street outreach programs, ensuring compliance with regulations and improving service delivery to unsheltered clients.
Homeless ShelterNon ProfitTraining
Responsibilities
Align and lead the work of the Emergency Shelter operations and Street outreach programs portfolio towards Pine Street’s mission, vision, values, strategic plan and annual program and financial plans with a focus on streamlining resource delivery to unsheltered clients and guests of the shelters
Participate in strategic planning and program development with Senior Directors, peers and leadership team, continuously evaluating performance and identifying opportunities for improvement
Partner with the Vice President of Strategy and Planning, Program Planning and leadership to continuously improve programming and services and ensure compliance with all regulatory and contractual expectations
Develop and oversee program budgets, monitor expenditures and control costs in partnership with the budget management department to achieve short and long-term financial objectives
Ensure procedures and policies are in place and implemented for all shelter and outreach departments, including inventory control systems, shift coverage, as well as standard operating procedures and protocols
Monitor the external environment related to sheltered and unsheltered individuals and proactively plan to respond to changes in need, demand, etc. while partnering with community stakeholders to coordinate services and responses to demands
Maintain relationships with state and local funders, as well as community stakeholders and other providers, representing PSI as needed in the community and collaborating to respond to critical needs and environmental changes
Oversee and provide leadership to the Inn’s Corporate Compliance Committee; coordinate the development and implementation of quality improvement initiatives
Ensure all licensing and regulatory procedures are in full compliance with all local, state and federal requirements and identify any high-risk compliance areas, working with directors and interdepartmentally to develop mitigation strategies
Oversee the agency’s emergency/contingency plans for assigned programs and provide stable and consistent on-site management and leadership as necessary during emergencies
Lead, manage, support and retain clinical, professional and frontline staff who work directly with individuals with untreated mental illness, substance use issues and who likely have experienced significant trauma
Support teams through organizational and programmatic change with an eye toward continuous learning and high performance
Maximize opportunities to build a welcoming workplace for all staff, guests, clients and tenants and actively pursue opportunities to support employees’ professional development journey
Undertake other duties and/or assignments as assigned by Chief of Programs
Qualification
Required
Extensive experience in emergency services leadership
Personnel management at scale
Programs operations and planning
Best practices in trauma-Informed care
Well-developed government and human services network
Commitment to the mission of ending homelessness
Ability to align and lead the work of the Emergency Shelter operations and Street outreach programs portfolio
Participation in strategic planning and program development
Development and oversight of program budgets
Monitoring expenditures and controlling costs
Ensuring procedures and policies are in place and implemented for all shelter and outreach departments
Monitoring the external environment related to sheltered and unsheltered individuals
Maintaining relationships with state and local funders and community stakeholders
Overseeing and providing leadership to the Inn's Corporate Compliance Committee
Ensuring all licensing and regulatory procedures are in full compliance
Overseeing the agency's emergency/contingency plans for assigned programs
Leading, managing, supporting and retaining clinical, professional and frontline staff
Supporting teams through organizational and programmatic change
Maximizing opportunities to build a welcoming workplace for all staff, guests, clients and tenants
Preferred
Proven leadership and financial management experience with a significant emergency services organization, ideally in 24/7 environments
Strong operational management background, with proven success leading large teams and managing complex, multi-site operations
Expert and proactive project planning and program development experience at scale
Ability to build and manage relationships with federal, state, and city government agencies, as well as other external partners
Understanding of trauma, substance abuse, mental health challenges, and homelessness with the ability to collaborate with cross-functional teams
Hybrid role – requires three days weekly in PSI office or in field
Benefits
Hybrid work schedule
Medical, dental, vision, life, and disability insurance
Flexible spending account
403(b) with employer match after one year
Paid time off including vacation, personal, and holiday time
Sick time
Education assistance
Commuter benefits
And more!
Company
Pine Street Inn
Pine Street Inn is a nonprofit organization that provides housing, shelter, street outreach, and job training to homeless men and women.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sensata Foundation
2024-10-24Grant
Leadership Team
Daryl Jones
Chief Financial Officer
Becky Crawford
Chief Advancement Officer
Recent News
2025-06-22
2025-03-29
2025-03-12
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