Information Technology Services Lead jobs in United States
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Connexus Hub · 4 months ago

Information Technology Services Lead

positionMonterey, California, United States
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Connexus Hub is hiring an ITS Lead to oversee enterprise IT Service Management and Regional Support Services. The ITS Lead ensures service desk operations, desktop support, device refreshes, and LMS support are delivered to standard, minimizing downtime for faculty and students.

ConsultingMarket ResearchProject Management
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Lead teams delivering Tier 1/2 Service Desk, device imaging, software installs, and LMS support
Oversee lifecycle refreshes, coordinating with COR on surge schedules
Ensure compliance with SLAs for incident resolution, imaging turnaround, and vulnerability remediation
Report monthly performance metrics and identify opportunities for service improvement
Mentor technicians, ensuring training and cross-utilization readiness

Qualification

ITIL v4 certificationIT service managementIvantiSCCMJamf ProEnterprise ticketing systems’s degreeSupervisory experience

Required

Bachelor's degree in IT or related field
7+ years IT service management experience, including 3+ years in a supervisory role
ITIL v4 certification required
Hands-on expertise with Ivanti, SCCM, Jamf Pro, and enterprise ticketing systems
Clearance: Secret

Company

Connexus Hub

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Connexus Hub specializes in project management, training, business support, acquisition, staffing, administration, and market research.
dateFounded in 2014
location
Irvine, California, USA
people-size11-50 employees
web-link
http://www.connexushub.com/

Funding

Current Stage
Early Stage

Leadership Team

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Irene Huang
CEO, Managing Partner
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Daniel Jung
Managing Partner
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Company data provided by crunchbase