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Cybellum · 4 months ago

Customer Solutions Engineer

United States

Full-time

Remote

Senior Level

Cybellum is a company focused on enabling manufacturers and their suppliers to develop secure products. They are seeking a Customer Solutions Engineer to act as a liaison between customers and internal teams, providing strategic guidance and proactive support to ensure customer satisfaction and successful implementation of solutions.

ComputerNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Customer Advocacy: Act as a liaison between customers and internal teams (Support, Product, Engineering) to advocate for customer needs and ensure their feedback is considered in our product roadmap

Strategic Guidance: Understand customers' business goals and technical challenges to provide strategic guidance on how to best implement and use our solutions

Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement

Technical Enablement: provide technical guidance, and assist with solution implementations to help customers achieve their desired outcomes

Issue Escalation: Manage and escalate complex technical issues to the appropriate internal teams, ensuring timely resolution and clear communication with the customer

Qualification

Customer-facing experienceSaaSCloud platformsAnalytical skillsCRM systemsCollaboration toolsLinux OS familiarityProblem-solving

Required

Proven experience in a customer-facing role, such as a Technical Account Manager, Customer Facing Technical Support, or Solutions Engineer

Understanding of common technical concepts and architectures, including SaaS, APIs, cloud platforms (AWS, Azure, GCP), and enterprise software. Familiarity with Linux based Operating Systems and Linux architecture

Strong analytical and problem-solving abilities to identify customer pain points and propose effective solutions

Experience working with CRM systems (e.g., Salesforce), ticketing systems (e.g., Jira, Zendesk), and collaboration tools