Fisher's Technology · 4 months ago
Customer Onboarding Project Manager
Boise, ID
Full-time
Onsite
Entry, Mid Level
2+ years expFisher's Technology is a leading technology provider dedicated to maximizing business efficiency and performance. They are seeking a Customer Onboarding Project Manager who will ensure a seamless transition for customers from contract signing through equipment installation and setup, while collaborating with various internal teams to enhance customer satisfaction and operational excellence.
ConsultingInformation TechnologyIT ManagementPrintingSoftware
Responsibilities
Manage customer onboarding projects from contract signing through equipment installation and setup
Serve as the primary point of coordination between customers and internal teams during onboarding
Develop, track, and manage project timelines, deliverables, and expectations to ensure a seamless customer experience
Facilitate cross-functional communication between Sales, Service Delivery, FCC, Supplies, and Account Management teams
Conduct process reviews and retrospective meetings to evaluate and improve onboarding workflows
Identify challenges, propose solutions, and escalate issues when necessary to maintain project momentum
Create and maintain onboarding documentation, including project plans, process improvements, and escalation workflows
Ensure customers and internal stakeholders remain informed through clear and timely communication
Partner with leadership to design and implement escalation and ownership plans to improve team accountability and customer relationships
Continuously monitor and refine onboarding processes to enhance efficiency, customer satisfaction, and team alignment
Manage multiple onboarding projects simultaneously while prioritizing effectively to meet deadlines
Qualification
Required
2-4 years of project management or customer onboarding experience
Experience working in a customer-facing role, with a strong focus on communication and relationship management
Demonstrated success in cross-functional collaboration with departments
Experience in leading process reviews, workflow improvements, or retrospectives to drive operational excellence
Strong background in time management and organizational skills, with the ability to prioritize effectively in fast-paced environments
Excellent verbal and written communication skills, with the ability to clearly convey information to both customers and internal teams
Problem-solving experience, including the ability to identify root causes and implement effective solutions
Preferred
Project Management certificate (PMP, CAPM, or equivalent) or formal project management training
Experience in managed print services or technology solutions industry
Background in process improvement methodologies
Previous experience designing or improving escalation workflows and customer communication plans
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
Additional Voluntary Life Insurance
Paid Time Off
Paid Holidays & Extra Floating Holiday
401(k) & 401(k) Matching
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Hospital Indemnity
Short & Long Term Disability Insurance
Accident & Critical Illness Insurance
Company
Fisher's Technology
Fisher’s Technology are your local experts of everything office technology with personality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Richardson
Virtual CIO and IT Sales
Jim Worthington
vCIO
Recent News
2023-12-23
Company data provided by crunchbase