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Suffolk County Water Authority · 4 months ago

Bilingual Call Center Representative - Spanish

Suffolk County, NY

Full-time

Onsite

Entry Level

$53K/yr - $76K/yr

1+ years exp

Suffolk County Water Authority is seeking a Bilingual Call Center Representative fluent in Spanish. The role involves answering phones, responding to customer requests, and resolving billing issues while maintaining effective communication with customers.

Customer ServiceMarketingWater

Responsibilities

Answer phones and respond to customer requests

Research billing issues and resolve customer conflicts

Must interact with customers via telephone, e-mail, or face to face

Other duties and responsibilities as assigned

Qualification

Fluent in SpanishCustomer service experienceVerbal communication skillsInterpersonal communication skillsWork under pressure

Required

High school diploma or GED required

Must be fluent in Spanish

Exceptional verbal and interpersonal communication skills – professional and pleasant telephone manner with the ability to listen actively and communicate effectively

Must be able to work in a fast paced, high call volume, often high-pressure environment

1-3 years' customer service experience required, call center experience highly preferred

Pre-employment physical including drug screen is required