Choices Coordinated Care Solutions ยท 4 months ago
Senior Help Desk Associate
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
$55K/yr - $57K/yr
4+ years expChoices Coordinated Care Solutions is seeking a Senior Help Desk Associate to support their Information Technology and Information Services teams. The role involves providing help desk support, troubleshooting issues, mentoring other associates, and assisting the IT Manager with various projects to ensure customer satisfaction and efficient service delivery.
FamilyMental HealthNon Profit
Responsibilities
Provides help desk support utilizing the ticketing system and help desk phone line
Assists users via face-to-face visits, telephone support, and remote access
Assists in deploying hardware, software, and the retirement of obsolete hardware
Assists the IT Manager in the overall planning, organizing, and execution of IT functions at Choices, as well as the support and maintenance of existing applications and development of new technical solutions
Provides support for printers and print management software (Papercut)
Follows procedures and processes to record initial call information, steps taken toward resolution, and final resolution into department's ticketing system and document repository
Maintains constant communication about ongoing issues with designated staff
Assists in developing and maintaining solutions in knowledge-based systems
Provides implementation support, customization, administration, and testing for Choices' electronic health record systems
Supports corporate iPhones and laptops using a mobile device management system (Microsoft Intune)
Provides new user orientation if the help desk associate needs assistance
Completes documentation for internal IT procedures and common end user procedures
Assists and mentors other help desk associate(s) with day to day operations, help desk ticket escalation, and IT equipment setups
Willingly completes other duties as assigned to advance the mission of Choices
Qualification
Required
Experience working in a call center, help desk, or a technical support related role for 4 to 6 years
High School Diploma, Associates, or higher degree preferred
Must have competent technical skills, particularly in a corporate environment
Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver's license in state of residence and auto insurance
Demonstrated ability to effectively present information, and respond to questions from managers, associates, and the public
Demonstrated ability to work well within a team but also works well autonomously
Demonstrated ability to manage multiple responsibilities, a high volume of work, and adjust to changing priorities
Benefits
Medical, Dental, Vision
Employer Paid Life Insurance, Short & Long Term Disability
401k Match
Tuition Reimbursement
Paid Parental Leave
Generous PTO plan
Qualified employer for the Public Service Loan Forgiveness Program
Company
Choices Coordinated Care Solutions
Choices Coordinated Care Solutions is a national nonprofit organization committed to supporting youth, adults, and families facing significant behavioral and emotional challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Norman, LCSW
Chief Executive Officer
Company data provided by crunchbase