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NetSuite · 4 months ago

Technical Analyst 4

Austin, TX, United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Oracle America, Inc. is a leading technology company, and they are seeking a Technical Analyst 4 to deliver solutions to their customer base while advocating for customer needs. The role involves offering strategic technical support, creating automated technology to diagnose issues, and serving as an expert in solving complex customer problems.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

Responsibilities

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs

Offer strategic technical support to assure the highest level of customer satisfaction

Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues

Qualification

Database installationDatabase administrationDatabase patchingPerformance troubleshootingStorage managementTechnical supportCustomer advocacyEnglish languageProblem solving