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AWeber · 4 months ago

Customer Solutions Specialist (Second Shift)

United States

Full-time

Remote

New Grad, Entry Level

AWeber is a company that creates marketing and communication software aimed at empowering small businesses. They are seeking a Customer Solutions Specialist who will support customers through various channels, provide product education, and enhance the customer experience while advocating for process improvements within the department.

AdvertisingEmail Marketing

Responsibilities

Offer support over multiple channels, including livechat, email, phone, and social media platforms

Provide product education and relay marketing best practices to customers

Partner with customers to help them grow their businesses through troubleshooting and proactive education on best practices

Work on special projects and collaborate with team members across the company to improve customer experience

Take initiative and advocate for process enhancements in the Customer Solutions department

Qualification

Customer supportMarketing technologiesCommunication skillsProblem solvingTeam collaboration

Required

Exceptional communicator

Ability to build and nurture relationships

Experience in providing support over multiple channels (livechat, email, phone, social media)

Ability to troubleshoot and provide product education

Knowledge of marketing best practices

Ability to work variable days including some weekend days

Availability to work Second Shift (1PM-10PM ET)

Initiative to proactively educate on best practices

Ability to suggest new product features

Advocacy for process enhancements in the CS department

Leadership qualities that inspire others

Passion and investment in customer success

Preferred

Knowledge of marketing technologies such as social media, landing pages, or email platforms

Benefits

100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).

4-7 weeks of paid time off and holidays (based on tenure).

4 week paid sabbatical (based on tenure).

401K retirement plan with 4% company match.

Company Profit Share.

Home office equipment and internet stipend.

Tuition reimbursement, conferences, and learning opportunities.

Gym Memberships Reimbursement.

Company Paid Short Term Disability Insurance.

Company Paid Life Insurance.

Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

Company

AWeber

Glassdoor3.6

For over 20 years, AWeber has helped 1,000,000+ entrepreneurs and small business owners connect with their prospects and customers through powerfully-simple email marketing solutions.

Founded in 1998