ClickHouse · 1 month ago
Senior Manager, Technical Support Engineering (Remote)
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $185K/yrClickHouse is a fast-growing private cloud company recognized on the 2025 Forbes Cloud 100 list, specializing in real-time analytics and data warehousing. They are seeking a Senior Manager for their Technical Support Engineering team to manage and grow support operations, ensuring high-quality customer service and effective team leadership.
AnalyticsArtificial Intelligence (AI)Big DataDatabaseSoftware
Responsibilities
Team management of ClickHouse Support Team employees in Canada, USA, and LatAm
Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role
Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth
You will represent ClickHouse and deliver excellent customer service as a manager and as an engineer, or what we call a "player/coach". Our Support Teams provides professional response and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone and provide 24x7 on-call for high-severity issues
You will lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers, providing high-fidelity feedback to product and engineering, and acting as a customer advocate and respected voice of input to our executive teams
Qualification
Required
Previous experience as a people manager of remote and distributed customer support engineers
Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred
Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
You are self-driven, curious, and eager to continuously learn and grow
Preferred
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Benefits
Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A $500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Company
ClickHouse
ClickHouse provides an open-source database system for real-time analytical reporting.
Founded in 2021
201-500 employees
H1B Sponsorship
ClickHouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$750MKey Investors
Khosla VenturesThrive Capital
2025-10-07Series C
2025-05-29Series C· $350M
2025-05-29Debt Financing· $100M
Leadership Team
Yury Izrailevsky
co-founder, president product & technology
Kevin Egan
Chief Revenue Officer (CRO)
Recent News
2025-11-20
Lightspeed Venture Partners
2025-11-19
Company data provided by crunchbase