Apply on Employer Site

Oracle · 4 months ago

Technical Analyst 4

Austin, TX, United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Oracle is a leading technology company focused on providing innovative solutions for its customers. They are seeking a Technical Analyst 4 to deliver strategic technical support and ensure high customer satisfaction by resolving complex technical issues and optimizing database performance.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Security Clearance Required

Responsibilities

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs

Offer strategic technical support to assure the highest level of customer satisfaction

Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues

May telecommute

Installation and administration of RAC and single instance database

Patching/Upgrade of databases and troubleshooting errors

Resolving critical performance issues in production databases; and

Storage management using Automatic Storage Management (ASM), ACFS, or DBFS

Qualification

Database installationDatabase administrationDatabase patchingPerformance troubleshootingStorage managementTechnical supportCustomer advocacyProblem solvingDocumentation