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sweetgreen · 1 month ago

Sr. Manager, Operations Services- Workforce Management

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$112K/yr - $160K/yr

5+ years exp

Sweetgreen is on a mission to build healthier communities by connecting people to real food. They are seeking a highly analytical and strategic Sr. Manager, Workforce Management to lead initiatives that improve labor efficiency and workforce management across their restaurant network, driving sustainable labor savings and productivity through data-driven programs.

Food and BeverageOrganic FoodRestaurants

Responsibilities

Own and evolve Sweetgreen’s labor optimization programs, balancing efficiency with guest experience & team member engagement

Partner with Operations and Finance to analyze labor performance, identify opportunities, and design field-ready solutions

Translate labor modeling into actionable programs that improve scheduling accuracy, reduce unplanned spend, and strengthen productivity

Design, launch, and sustain workforce programs that streamline scheduling, optimize deployment, and enhance hourly and management effectiveness

Lead pilots and market tests to validate new labor initiatives, deployment strategies, and workforce tools

Define success criteria, capture structured feedback, and make go/no-go recommendations grounded in data and operator insights

Partner with Technology and People teams to maximize the value of Sweetgreen’s workforce management system

Enhance scheduling accuracy, labor forecasting, and compliance by improving system configuration and adoption

Serve as a subject matter expert, ensuring restaurant teams have the tools, training, and support to use the system effectively

Identify opportunities to expand system capabilities and integrate with other operational tools

Serve as a connector between Operations, People, Finance, and Technology to align on workforce strategies and ensure smooth implementation

Partner with field leaders to ensure new initiatives are practical, sustainable, and scalable across the restaurant network

Communicate clearly and persuasively to influence decision-making and align stakeholders

Build and maintain reporting dashboards to track labor performance, identify outliers, and measure ongoing savings

Ensure field teams have simple, effective tools and processes that support consistent execution and decision-making

Qualification

Workforce management systemsAnalytical skillsFinancial modelingExcel/Google Sheets proficiencyCross-functional collaborationCuriosityClear communicationOrganizational skillsAdaptability