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TrueAccord · 3 months ago

Human Resources Business Partner (Sentry Credit)

Everett, WA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $135K/yr

6+ years exp

TrueML is seeking a Human Resources Business Partner for Sentry Credit, who will play a pivotal role in shaping a thriving workplace and enhancing leadership effectiveness. The role involves driving HR strategy, managing employee relations, and supporting leadership development while ensuring compliance and optimizing HR operations.

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Responsibilities

Drive HR Strategy & Workforce Planning

Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit (“Sentry Credit”) needs

Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness

Facilitate workforce planning initiatives, helping Sentry Credit leadership ensure it has the right talent in place to achieve its business goals

Resolve complex employee relations cases, ensuring fair and legally compliant outcomes

Conduct internal investigations and the immigration process while working closely with our immigration partner, mitigating risks and maintaining compliance

Support Sentry leadership during performance management, discipline issues, employee complaints, coaching, and employee engagement strategies

Stay up to date with labor laws and HR best practices, proactively addressing compliance risks

Develop managers and leaders, enhancing their skills in coaching, performance management, and team development

Support succession planning and internal mobility to help Sentry leadership ensure a strong leadership pipeline

Guide leaders in leveraging L&D programs and career development opportunities for their teams

Collaborate with People Operations on leave administration, HR policies, and benefits inquiries

Promote self-service HR tools and ensure employees access key HR resources

Identify and lead process improvements to drive consistency and efficiency across subsidiaries

Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture

Support Sentry leadership in developing employee engagement plans that strengthen retention and morale

Act as a change agent, guiding teams through organizational transitions and culture shifts

Contribute to cross-functional HR projects that enhance the employee experience and drive business impact

Lead initiatives that foster an inclusive, high-performing, and values-driven workplace

Additional projects, and other types of initiative and administrative support as needed

Qualification

Employee RelationsPerformance ManagementWorkforce PlanningHR StrategyLeadership DevelopmentTalent ManagementAnalytical SkillsCommunication SkillsCoachingHigh IntegrityCultural AdaptabilitySHRM CertificationG-SuiteJiraConfluenceRipplingOktaInterpersonal SkillsProblem-Solving

Required

6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning

At least 3 years of experience in a call center or customer service industry

Proven track record in managing complex employee relations

Demonstrated understanding of HR principles, including recruitment, performance management, and compensation

Demonstrated resilience under pressure, with the ability to navigate setbacks, maintain focus, and push through challenges without losing momentum

Strong analytical and problem-solving skills

Exceptional written and verbal communication skills

Demonstrated ability to drive initiatives, influence outcomes, and achieve results

Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders

Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism

High integrity, confidentiality, and professionalism

Strong sense of urgency and ability to work independently

Experience engaging with diverse employee groups and adapting communication style to various cultural backgrounds

Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion

Ability to work with minimal supervision and make time-sensitive decisions

Preferred

SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred

Experience with Rippling, Okta, Confluence, Jira, and G-Suite

Experience working with contingent / BPO workforce

Benefits

Unlimited Paid Time Off & Paid Volunteer Time Off.

Medical/dental/vision insurance.

401k through Charles Schwab.

Flexible Spending Account, Limited FSA and Health Savings Account- with an eligible health care package.

Company-paid short-term and long-term disability plus basic life insurance.

Family-friendly maternity and paternity leave.

Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!

PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.