Flex · 4 months ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry LevelFlex is a company focused on simplifying HSA and FSA payments for health and wellness brands. They are looking for a Support Engineer to help scale their support function, resolve merchant and customer issues, and build scalable support systems from the ground up.
ElectronicsManufacturingProduct Design
Responsibilities
Triage and respond to daily merchant and customer tickets via Slack and Pylon
Ensure we meet SLA targets and maintain a high bar for customer satisfaction
Deliver clear, thoughtful, and technically sound responses across internal and external communications
Work closely with Engineering, Product, and Operations teams to unblock support issues and escalate bugs or system issues
Contribute to internal tooling using Retool, Metabase, and SQL to help automate workflows and reduce support friction
Collaborate on internal projects to help the Support team scale efficiently as we grow (e.g., bulk editing workflows, data validation tools, process documentation)
Ensure the broader internal team has the tools and visibility they need to deliver a great customer experience
Partner with Engineering to test new product functionality, edge cases, and backend fixes before rollout
Build and maintain internal documentation for support workflows, product edge cases, and tooling tips
Help define and improve tagging, categorization, and data structure for tickets to power better reporting and insights over time
Qualification
Required
Foundational understanding of APIs, JSON, Postman, and Retool
Strong written communication skills
Customer-first mindset
Ability to take initiative and thrive in fast-paced, scrappy environments
Excitement to wear many hats and build something from scratch
Benefits
Equity compensation with competitive salary.
Medical, dental, and vision plans.
Unlimited PTO and sick days.
Paid parental leave.
Flexible, remote-first team with quarterly in-person meetups.
Company
Flex
Flex designs, manufactures, and supplies electronics products for the industrial sector.
Founded in 1969
10001+ employees
H1B Sponsorship
Flex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
CienaSilver Lake
2023-11-29Post Ipo Equity
2003-03-03Post Ipo Equity· $200M
1994-03-25IPO
Leadership Team
Revathi Advaithi
Chief Executive Officer
Kevin Krumm
Chief Financial Officer
Recent News
2026-01-12
2026-01-05
Company data provided by crunchbase