Apply on Employer Site

AWeber · 4 months ago

Customer Solutions Specialist (Second Shift)

Rockville, MD

Full-time

Onsite

New Grad, Entry Level

AWeber is a company that creates marketing and communication software to empower small businesses. They are seeking a Customer Solutions Specialist who will support customers through various channels, provide product education, and enhance the customer experience while collaborating with team members on special projects.

AdvertisingEmail Marketing

Responsibilities

Offer support over multiple channels, including livechat, email, phone, and social media platforms

Provide product education and relay marketing best practices to customers

Partner with customers to help them successfully grow their businesses

Take initiative and proactively educate customers on best practices

Bubble up suggestions for new product features and advocate for process enhancements in the CS department

Qualification

Customer supportCommunication skillsMarketing technologiesTroubleshootingProcess enhancementTeam collaboration

Required

Exceptional communicator

Ability to build and nurture relationships

Experience in providing support over multiple channels (livechat, email, phone, social media)

Ability to troubleshoot and provide product education

Knowledge of marketing best practices

Initiative to proactively educate on best practices

Ability to suggest new product features

Advocacy for process enhancements in the customer service department

Knowledge of marketing technologies such as social media, landing pages, or email platforms

Leadership qualities that inspire others

Benefits

100% Remote - we're not going back to the office and here's why.

Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We're looking for you to add your AWesomeness to our culture.

100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).

4-7 weeks of paid time off and holidays (based on tenure).

4 week paid sabbatical (based on tenure).

401K retirement plan with 4% company match.

Company Profit Share.

Home office equipment and internet stipend.

Tuition reimbursement, conferences, and learning opportunities.

Gym Memberships Reimbursement.

Company Paid Short Term Disability Insurance.

Company Paid Life Insurance.

Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

Company

AWeber

Glassdoor3.6

For over 20 years, AWeber has helped 1,000,000+ entrepreneurs and small business owners connect with their prospects and customers through powerfully-simple email marketing solutions.

Founded in 1998