Apply on Employer Site

Armstrong Bank · 4 months ago

CSR/Teller

Rogers, AR, USA

Full-time

Onsite

Entry Level

1+ years exp

Armstrong Bank is a banking institution seeking a CSR/Teller to interact with new and existing customers while matching services to their individual needs. The role involves maintaining a client base, resolving inquiries, and managing cash transactions accurately.

BankingFinanceFinancial Services

Responsibilities

Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the Armstrong Bank values

According to policy, open new accounts, update customer files, or close accounts

Meet accuracy and correctness of work standards as defined annually

Meet or exceed cross-sell goals annually

Contribute to branch deposit growth and branch profitability annual goals

Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution

Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken

Verify and ensure that appropriate action was taken in resolving customer problems

Examine documents for valid signatures and endorsements. Verify information such as dates, bank names, identification presented, and the legality of the documents

Cash checks and pay out money after verifying that numerical amounts agree and that accounts have sufficient funds

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

Enter customer transactions into computers to record transactions and issue computer-generated receipts

Accept loan payments: verify the payment amount and the current status of the loan, verify payoff amounts as required

Balance currency, coin, and checks in cash drawers at the end of each business day, and calculate daily transactions using computers, calculators, or adding machines

Count currency, coins, and checks received, by hand or using currency-counting machine

Order a supply of cash to meet daily needs

Prepare and verify various bank products such as: cashier’s checks, money orders, travelers’ checks and gift cards

Assist customers with safe deposit box entry

Create and submit necessary forms

Other duties, as assigned