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Evolution Veterinary Specialists, Inc. · 4 months ago

Client Service Representative (CSR) (Day & Night Shifts)

Lakewood, CO

Full-time

Onsite

Entry Level

$16.50/hr - $23/hr

1+ years exp

Evolution Veterinary Specialists is a privately owned veterinary hospital dedicated to patient care and team member growth. They are seeking a Client Service Representative (CSR) to provide exceptional customer service, manage client relationships, and act as the first point of contact for clients and visitors.

HospitalMedicalVeterinary

Responsibilities

Schedule appointments and input incoming clients coming in through the ER into EzyVet system

Assist in scheduling diagnostics for patients such as ultrasounds and surgeries when necessary

Understanding of basic triage concepts and when to forward phone calls to technicians or veterinarians appropriately

Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system

Call for records on all incoming patients

Help keep the reception area and exam rooms clean and tidy as well as properly stock supplies when needed

Access client information within the practice-management software system (EzyVet) and enter/retrieve client and patient data in the system as needed

Check clients and visitors in and out of the hospital

Accurately manage financial transactions such as taking payments

Call to remind clients of their appointments and reschedule as necessary, send text/email reminders

Explain delays that affect clients and support comfort of clients and patients during their waits by offering water and/or coffee

Reschedule or accelerate appointments as needed

Willingness and ability to present and explain fees during checkout while discharging patients and processing payments

Support enforcement of policies regarding payments, credit, and pet health insurance

Assist with CareCredit, ScratchPay and All Pet Card applications and any additional payment platforms or funding applications implemented by the company

Outline costs and fees in a positive light while supporting hospital payment policies

Understanding and ability to use PayJunction

Manage medical records, reports, and correspondence

Assist in keeping all invoices and audits up to date in real time and strive to have no outstanding/unknown issues older than 72hrs

Call clients with an outstanding balance to collect payment

Provide support to the Specialty Liaisons

Other duties as assigned; this list is not exhaustive, & employer reserves the right to assign additional tasks & responsibilities as needed

Qualification

Customer service experienceEzyVet softwareMulti-line telephone systemData entryDe-escalation skillsInterpersonal skillsTime managementAttention to detail

Required

Highschool Diploma or GED

1-2+ years of customer service experience in a fast paced office setting or related field

Comfort and interest working with animals of all types, including exotic species such as snakes, lizards, rabbits, guinea pigs, birds, ferrets, and turtles

Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs

Flexibility and capacity to prioritize new tasks & excellent time management skills

Exceptional interpersonal and communication skills

Effectively communicate through verbal and written correspondence

De-escalation skills

Working knowledge of the grieving process

Ability to work independently with little oversight

Capable of holding yourself accountable to all hospital policies, procedures, and willingness to hold team to the same standards

Quality customer service

High attention to detail

Multitask with ease

Commitment to always doing the best job possible and under all circumstances