Universal Language Service, Inc. · 4 months ago
Bilingual Customer Service & Language Specialist (Vietnamese) (W-2 Employee)
Bellevue, WA
Full-time
Onsite
Entry Level
$25/hr - $25/hr
2+ years expUniversal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Vietnamese) to join their team. This dual-role position combines real-time over-the-phone and video remote interpretation services with administrative responsibilities, focusing on delivering accurate and timely language support.
EducationInformation TechnologyInternetService IndustryTranslation Service
Responsibilities
Deliver real-time OPI/VRI interpretation services in Vietnamese and English
Assist interpreters with completing and updating profiles and documentation
Follow up with interpreters to ensure records are current and compliant
Maintain clear and professional communication with interpreters and internal teams
Handle sensitive information with confidentiality and accuracy
Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
Proactively troubleshoot scheduling issues, providing timely and effective solutions
Qualification
Required
Strong bilingual proficiency in English and Vietnamese
Excellent communication, organization, and customer service skills
Strong attention to detail and ability to manage administrative documentation
Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Preferred
Prior interpretation experience preferred
Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
Benefits
Full benefits package available, including medical insurance
Company
Universal Language Service, Inc.
Universal Language Service is the premier Interpreter and Translator referral service agency offering experienced certified professionals for Over-the-Phone, Video Remote, On-Site Interpretation, Document and Multimedia Translation in over 200 Languages including Sign, Tactile and Captioning.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Elena Vasiliev
Chief Executive Officer
Company data provided by crunchbase