ExplorUS ยท 5 months ago
Site Manager - Pemigwasset
Campton, NH
Full-time
Hybrid
Mid LevelExplorUS is a company dedicated to managing scenic outdoor areas, particularly within the White Mountain National Forest. The Site Manager is responsible for overseeing operations in assigned recreation areas, including training staff, managing facility maintenance, and ensuring compliance with operational standards.
Hospitality
Responsibilities
Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards
Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same
Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings
Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public
Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively
Troubleshoots and responds to situations as they occur within permitted areas
Makes suggestions and recommendations to improve or streamline operations
Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties
Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed
Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed
Collects time cards and submits completed summaries to Operations Manager
Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards
Fills in for hosts during breaks, sick leaves and vacations
Qualification
Required
Strong customer service skills; enjoys working in an environment of extensive public contact
Strong verbal and written communication skills
Flexible, adaptable and resilient
Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning
Possesses common sense and good judgement; able to make decisions within the boundaries of this position
Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals
Willingness and ability to consistently move about the facility and occasionally lift 20+lbs
Excellent verbal and written communications skills
Solid administrative abilities and computer skills, including recordkeeping and money handling
Ability to effectively handle a variety of conflicts
Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately
Willing to work a flexible work schedule, including regular evenings and weekends
Benefits
Health benefit
Company
ExplorUS
ExplorUS is creating a world of meaningful travel opportunities where every destination brings you to new adventures experiences.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase