Lakeside Bank · 5 months ago
Assistant Branch Manager-South Loop
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$54K/yr - $85K/yr
7+ years expLakeside Bank is a financial institution seeking an Assistant Branch Manager for their South Loop location. The role involves generating new financial relationships, managing branch operations, and ensuring customer satisfaction while meeting sales goals.
BankingFinancial Services
Responsibilities
Demonstrates a CAN DO attitude
Responsible for outside business development and branch production. Identify and acquire new banking relationships while retaining existing clients. Consistently meets and/or exceeds established branch sales goals for the month, quarter, and annual basis
Prospects new business by meeting with new and existing clients to provide financial solutions and then effectively manages the sales process from start to finish. Develop a weekly sales plan and establish a pre-set number of weekly calls
Attend after-hour events and activities to promote the growth of the branch and promote Lakeside Bank within the community
Understand differing industry financial and credit product needs and trends. Keep informed through independent sources, seminars and classes to further enhance knowledge of sales, product knowledge and lending opportunities
Fosters community and positive professional relationships with retail customers, local businessman, trade organizations, service clubs, etc. to identify the credit and other financial needs of the community by participating in community events, local organization events and networking activities, participating on various committees; accepts memberships and official positions in various community organizations. Capitalize on opportunities to promote the sale of the bank’s products and services
Support company wide sales and marketing campaigns and initiatives; executes local strategies
Produce growth income by selling business and retail products and services; provides all tracking and reporting as required by retail management
Will be required to sell or participate in the selling and cross-selling of bank products and services following established guidelines and procedures as needed in the branch
Researches and resolves more complicated account problems or errors. Investigates files, documents or reports on transactions to determine the problem and cause of action to be taken
Authorizes overdrafts, approves checks for cashing and processes transactions within established limits. May have a higher limit of authorization
Completes special assignments and tasks with limited supervisions within allotted time frames in addition to meeting regular responsibilities
Mentor and coach branch staff as needed. May be asked to provide training to new retail employees
Will manage the Teller/Universal Banker function. This will include but is not limited to: staffing, scheduling and transaction processing, as well as opening a cash drawer and processing customer transactions as needed. Will also prepare and verify cash shipments and be responsible for the Vault function. Ensures that dual controls and all processes and procedures are followed. Responsible for all operational functions-on both teller and banker sides
In the absence of the Market Manager, this position will act on his/her behalf with regard to the supervision of the branch staff. The individual will serve as a resource person to other branch staff members
Responsible for performing duties that are directly related to the general managerial policies and procedures within the retail branch operations. They are responsible for exercising discretion and independent judgment as they complete assignments and tasks under limited supervision
Using due diligence, decisions are to be made that minimize the overall risk exposure to the bank. Approvals should be made within the authority levels of the position. When these levels exceed authority, the ABM will utilize senior staff within the branch and all other departments of the bank to include other Market Managers, Chief Operating Officer and Vice President of Operations
Performs other duties as assigned or required
Exercises the authority of the Market Manager (in Manager’s absence)
Approves transactions that exceed teller limits or banker’s authority
Explains bank policy and/or product parameters as outlined in our consumer disclosure brochures and interprets banking regulations as they relate to a specific transaction or customer inquiry
Provide guidance, training and feedback on performance evaluations necessary to ensure Tellers and Personal Bankers have the skills to service all customers in an above average manner
Responsible for ensuring that all policies and procedures are being adhered to within the department. Provides feedback to Market Manager, Retail Sales Manager and Human Resources on violations and makes recommendations for process improvement
Responsible for opening and closing the branch
Responsible for all branch audits
Qualification
Required
Must be able to work a flexible schedule (8:00am-5:00 pm) and be available to work Saturdays (9:00am-1:00pm)
Generate new, profitable financial relationships, focusing on the business and commercial banking segments, emphasizing deposits, retail, cash management, business services and other bank products
Services customers' financial needs in order to maintain and develop profitable customer relationships with the Bank
Responsible and accountable for the sales and service of all retail products and services to consumer and commercial customers
Provides quality service to ensure complete customer satisfaction with every transaction
Must have a working knowledge of all bank products and services including: wire transfers, direct deposit, all special services transactions and lending products
Must be familiar with documentation and procedures required to open all types of accounts
Technical proficiency includes knowledge of compliance regulations affecting retail products and transactions as well as legal restrictions and/or limitations affecting account ownership, FDIC coverage and check processing
Responsible for profitability of accounts; no monetary losses from accounts
Is aware of competitive products and services within the financial services industry and the bank's immediate market area
Assists the Market Manager in the management of the branch, acting on his/her behalf with regard to the supervision of the branch staff, managing processes, policies and daily operations
This position will require attendance at after-hour events and activities to promote the growth of the branch and promote Lakeside Bank within the community
Demonstrates a CAN DO attitude
Responsible for outside business development and branch production
Identify and acquire new banking relationships while retaining existing clients
Consistently meets and/or exceeds established branch sales goals for the month, quarter, and annual basis
Prospects new business by meeting with new and existing clients to provide financial solutions and then effectively manages the sales process from start to finish
Develop a weekly sales plan and establish a pre-set number of weekly calls
Attend after-hour events and activities to promote the growth of the branch and promote Lakeside Bank within the community
Understand differing industry financial and credit product needs and trends
Keep informed through independent sources, seminars and classes to further enhance knowledge of sales, product knowledge and lending opportunities
Fosters community and positive professional relationships with retail customers, local businessman, trade organizations, service clubs, etc
Support company wide sales and marketing campaigns and initiatives; executes local strategies
Produce growth income by selling business and retail products and services; provides all tracking and reporting as required by retail management
Will be required to sell or participate in the selling and cross-selling of bank products and services following established guidelines and procedures as needed in the branch
Researches and resolves more complicated account problems or errors
Investigates files, documents or reports on transactions to determine the problem and cause of action to be taken
Authorizes overdrafts, approves checks for cashing and processes transactions within established limits
May have a higher limit of authorization
Completes special assignments and tasks with limited supervisions within allotted time frames in addition to meeting regular responsibilities
Mentor and coach branch staff as needed
May be asked to provide training to new retail employees
Will manage the Teller/Universal Banker function
This will include but is not limited to: staffing, scheduling and transaction processing, as well as opening a cash drawer and processing customer transactions as needed
Will also prepare and verify cash shipments and be responsible for the Vault function
Ensures that dual controls and all processes and procedures are followed
Responsible for all operational functions-on both teller and banker sides
In the absence of the Market Manager, this position will act on his/her behalf with regard to the supervision of the branch staff
The individual will serve as a resource person to other branch staff members
Responsible for performing duties that are directly related to the general managerial policies and procedures within the retail branch operations
They are responsible for exercising discretion and independent judgment as they complete assignments and tasks under limited supervision
Using due diligence, decisions are to be made that minimize the overall risk exposure to the bank
Approvals should be made within the authority levels of the position
When these levels exceed authority, the ABM will utilize senior staff within the branch and all other departments of the bank to include other Market Managers, Chief Operating Officer and Vice President of Operations
Performs other duties as assigned or required
Exercises the authority of the Market Manager (in Manager's absence)
Approves transactions that exceed teller limits or banker's authority
Explains bank policy and/or product parameters as outlined in our consumer disclosure brochures and interprets banking regulations as they relate to a specific transaction or customer inquiry
Provide guidance, training and feedback on performance evaluations necessary to ensure Tellers and Personal Bankers have the skills to service all customers in an above average manner
Responsible for ensuring that all policies and procedures are being adhered to within the department
Provides feedback to Market Manager, Retail Sales Manager and Human Resources on violations and makes recommendations for process improvement
Responsible for opening and closing the branch
Responsible for all branch audits
A proven sales leader with a record of success in staff development and talent management
A solid understanding of industry and retail banking knowledge
Excellent interpersonal and communicative skills in both individuals and groups
Ability to balance sales goals and unnecessary risk or exposure
Team Player understanding the power of open and honest communication
Ability to recognize the customer's needs and suggest the best product/service
Attention to detail and accuracy in all transactions
Good oral communications
Ability to adapt and embrace policy and procedure changes
Exhibits a thorough understanding of all banking regulations affecting retail banking transactions
Completes compliance related audits and analysis; completes compliance-related projects as required
Reaches out to all customers transacting business on the retail floor taking the initiative to greet and assist customers at the teller area
Answers correspondence from current and potential customers
Handles all daily routine questions and problems as they arise with customer satisfaction
Bachelor's degree in a business related major, minimum of seven years of experience in the financial industry required or a high school diploma or GED and four years of progressive banking experience and/or training
Computer skills required
Strong math skills required
Preferred
Sales management experience is preferred
Retail Lending experience a plus
Benefits
4 Blue Cross Blue Shield Medical plans (2 PPO & 2 HMO plans)
PPO Dental plans are offered through Principal
Vision insurance through Principal VSP
Life/AD&D insurance
Short-term Disability insurance
Long-term Disability insurance
Supplemental life for employee, spouse and/or children
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Pet insurance
Company
Lakeside Bank
Welcome to Lakeside! We're a 59 year-old, family-owned Chicago bank with over $3 Billion in assets and 11 full-service branches throughout the city & suburbs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lakeside Bank
President & CEO
Alan Rose
Senior Vice President & Chief Marketing Officer
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