Softtek Government Solutions · 4 months ago
Service Desk Manager
Vienna, VA
Full-time
Onsite
Mid, Senior Level
5+ years expAveshka Inc is a professional services firm focused on addressing complex threats and challenges in the public sector. They are seeking a Service Desk Manager to oversee IT support operations, manage a team, implement IT policies, and ensure compliance with service level agreements (SLAs).
Responsibilities
Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems
Qualification
Required
Associates degree or equivalent experience
US Citizenship
At least 5 years' experience managing an IT service desk
Strong demonstrated leadership abilities
Experience research and developing employee training and performance improvement plans
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10, and OSX operating systems and common office applications
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow)
Excellent proven written and verbal communication skills
Strong problem solving and research skills
COMPTIA A+ certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification
Benefits
Extensive training programs
Gym membership reimbursement
Education reimbursement
Technology benefits
Commuter benefits
Generous paid time off and much more!
Company
Softtek Government Solutions
Softtek Government Solutions, formerly Aveshka, a Softtek Company, supports U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marcos J.
Chief Executive Officer
Dan Begg, PHR
Senior HR Business Partner
Recent News
2022-03-11
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