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CACI International Inc · 5 months ago

Tier II Systems Engineer

US MD National Harbor

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

CACI International Inc is seeking a Tier II Systems Engineer to join their technical operations and maintenance team supporting the Department of Homeland Security. The role focuses on systems administration support, responding to monitoring alerts, managing incidents, and collaborating with various teams to ensure timely issue resolution.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Serve as a Tier II Technical Operations member responsible for break/fix and completing pre-defined requests

Respond to systems and networking alerts, triage, troubleshoot, and resolve incidents

Work closely with other support teams to ensure incident events are handled in a timely manner

Handle incoming technical escalations from Service Desk, Network Operations Security Center, and other support teams

Draft and send incident notifications to government stakeholders and other support teams

Monitor and perform health checks of systems critical to infrastructure including servers

Document, track, and coordinate incidents in ServiceNow

Escalate unresolved issues to Tier III

Join troubleshooting bridge calls for major incidents

Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as Active Directory accounts, passwords, groups, permissions, and shares

Perform patching, updates, upgrades and other maintenance activities

Communicate directly with end-users as necessary, to resolve issues and complete requests

Assist with postmortem related activities and support various efforts related to operational improvements

Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests

Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids

Continuously cross-train to also support network administration

Perform additional duties as assigned

Qualification

Microsoft Windows administrationIncident managementServiceNowITIL Foundation certificationTechnical communicationTeam collaborationProblem-solving

Required

Ability to obtain DoD Security Clearance

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

BA/BS + 8 years of applicable experience

Any relevant Microsoft Windows administrator certification

ITIL Foundation certification (not required to start but expected to attain in first six months)

Flexibility to work any of the following shifts to provide coverage: MON – FRI 10am– 6pm

Work on-call rotation to respond to incident escalations

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees